Summary
Overview
Work History
Education
Skills
Timeline
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Oshane Patterson

Hyannis

Summary

Experienced with call management, ensuring seamless communication and issue resolution. Utilizes advanced problem-solving skills to enhance service quality and operational efficiency. Strong understanding of team dynamics and workflow optimization, consistently driving successful outcomes.

Overview

10
10
years of professional experience

Work History

On Call Manager

ENT Scheduling and Admin Services
10.2022 - Current
  • Assisted in managing incoming calls and directing them to appropriate departments.
  • Learned and utilized call management software to log inquiries and track resolutions.
  • Supported team by maintaining accurate records of customer interactions and feedback.
  • Adapted quickly to new procedures for handling high call volumes efficiently.
  • Prepare and distribute weekly schedule.

Red Stripe Jamiaca LTD

Mobile Music Manager
08.2015 - 08.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed team of six.

Education

Associate of Arts - Cyber Security

Cape Cod Community College
West Barnstable, MA
09-2025

Skills

  • Customer Service-oriented approach
  • Strong work Ethic
  • Time Management
  • Attention to detail

Timeline

On Call Manager

ENT Scheduling and Admin Services
10.2022 - Current

Red Stripe Jamiaca LTD

Mobile Music Manager
08.2015 - 08.2022

Associate of Arts - Cyber Security

Cape Cod Community College

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Oshane Patterson