Oshawn Bannister
West Springfield
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Manager in Training
Hertz Car Rental
04.2016 - 11.2016
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Performed statistical analyses to gather data for operational and forecast team needs.
Security Officer
G4S Security
01.2015 - 03.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Sports Management Intern
American International College
11.2014 - 07.2015
- Monitored social media platforms to discover feedback, ideas and trending news.
- Organized and helped prepare materials for onsite and offsite events.
- Captured pictures and videos of training athletes to use for websites, social media and marketing collateral.
- Used Adobe Illustrator to design, create and distribute marketing materials, newsletters and email communications.
- Compiled game summaries by reporting scores, inputting team schedules and updating team and individual statistics.
Director of Operations
City Wide Facility Services
05.2023 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Facility Service Manager
City Wide Facility Services
11.2020 - 05.2023
- Scheduled routine maintenance and repair of facility equipment.
- Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.
- Managed staff of Number, created work schedules, distributed assignments and supervised day-to-day operations.
- Evaluated facilities to determine if company maintenance protocols complied with State health and safety regulations.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
- Reviewed and oversaw construction and renovation projects.
- Held classes to teach staff facility procedures.
Account Manager
Health Care Service Corporation
06.2016 - 08.2020
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Developed and implemented strategies to increase client retention.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed staff of 14-20 housekeepers.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
Education
Bachelor of Science - Business Management
American International College
Springfield, MA05.2015
Skills
- IBM Notes
- Marketo Marketing Automation
- Oracle JD Edwards EnterpriseOne
- Microsoft SharePoint
- Microsoft Outlook
- Apple macOS
- Google Analytics
- Manage Contracts
Timeline
Director of Operations
City Wide Facility Services
05.2023 - Current
Facility Service Manager
City Wide Facility Services
11.2020 - 05.2023
Account Manager
Health Care Service Corporation
06.2016 - 08.2020
Manager in Training
Hertz Car Rental
04.2016 - 11.2016
Security Officer
G4S Security
01.2015 - 03.2016
Sports Management Intern
American International College
11.2014 - 07.2015
Bachelor of Science - Business Management
American International College
Similar Profiles
Fatih OztekinFatih Oztekin
Vehicle Service Assistant at Hertz Car Rental - Flexi CarVehicle Service Assistant at Hertz Car Rental - Flexi Car
Tania MunhozTania Munhoz
Car Cleaner at Hertz Car Rental Hyannis BarnstableCar Cleaner at Hertz Car Rental Hyannis Barnstable
Jacob AlvaradoJacob Alvarado
Vehicle Transporter at Hertz Car RentalVehicle Transporter at Hertz Car Rental