Osmar Navarrete
Southbridge
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, Data management, Team building, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Accounting Solutions
Worcester, MA
01.2026 - Current
- Managed multi-line phone system, directing calls efficiently to appropriate staff members.
- Scheduled appointments and meetings, optimizing calendar usage for team members.
- Processed incoming and outgoing mail, ensuring timely distribution of correspondence.
- Maintained organized front desk area, enhancing professional office appearance and functionality.
- Assisted clients with inquiries, providing accurate information and maintaining high service standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
Assistant Program Director
Seven Hills Foundation
Grafton, MA
11.2025 - 07.2026
- Developed and implemented program initiatives to enhance service delivery and client satisfaction.
- Collaborated with multidisciplinary teams to create comprehensive care plans for diverse populations.
- Trained and mentored staff on best practices, improving team performance and service quality.
- Facilitated workshops and training sessions to promote staff development and engagement.
- Analyzed program outcomes to identify areas for improvement, driving strategic enhancements.
- Managed budget allocations ensuring optimal resource utilization across programs.
- Managed medications and documentation along with nursing department
- Oversaw compliance with regulatory standards, maintaining high-quality service delivery across the program.
Milieu Coordinator
Seven Hills, Grafton House
11.2023 - 11.2024
- Work with admin team to provide proper level of care and meet the needs of the clients at the group home
- Schedule and provide transportation for client appointments and visits
- Schedule Family Visits
- Meet with clients to create plans and create goals both short and long term
- In charge of making sure company vehicles are up to date on any documentation and fully functioning
- Very familiar with CareLogic Documentation software
- In charge of emergency procedures and documentation
Residential Counselor
Seven Hills, Wetzel Center (CBAT)
05.2023 - 11.2023
- Was a direct care staff for a 1 - 3 ratio CBAT/ICBAT
- Provided Trauma Informed care for clients
- Helped and worked through issues with children both behavioral and neurological
- Provided hospital level psychiatric care for children
- Uphold company values and supported staff and clients as much as I could
- Would diffuse situations of high escalation with clients and report effectively and immediately to the rest of the team
Financial/Social media manager
Fratelli's Corner Crust Pizza
07.2022 - 11.2023
- Performed data analysis and would try new and innovative ways to be able to increase profit margins and budgeting options
- Ran different Social media campaigns and reached out to other companies for affiliation
Home Health Aid
Tempus
11.2022 - 02.2023
- Provided Immediate emotional and verbal assistance for various elderly clients
- Performed efficient time management skills to keep up with different clients meds, appointments and shopping needs
Shift Leader
Global Monetllo
08.2021 - 07.2022
- Easily and efficiently Delegated tasks to the rest of the team to meet deadlines and workload
- Supported other gas stations within the company around the state of MA
- Provide efficient and insightful help to customers that were dealing with a wide variety of problems and needs
Crew Trainer
Mcdonald's
08.2017 - 07.2020
- Trained new members of the team to uphold the values and standards of their position
- Learned How much I enjoy being able to interact with people within my workplace and customers alike
- Provided any assistance necessary to patrons of the establishment
- Supported the rest of the team with whatever tasks necessary to alleviate stress to propagate a better working environment
Education
High School Diploma -
Claremont Academy
Main South06-2021
Associates - Law
Penn Foster College
Scottsdale, AZ03-2027
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Bi-Lingual
- Telephone etiquette
- Data entry
- Appointment scheduling
- Administrative skills
- Office organization
- Sensitive information handling
- Complex Problem-solving
Accomplishments
- Supervised team of 14 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CPI, 2025-05-01
- CPR, 2025-05-01
Languages
English
Spanish
Timeline
Front Desk Receptionist
Accounting Solutions
01.2026 - Current
Assistant Program Director
Seven Hills Foundation
11.2025 - 07.2026
Milieu Coordinator
Seven Hills, Grafton House
11.2023 - 11.2024
Residential Counselor
Seven Hills, Wetzel Center (CBAT)
05.2023 - 11.2023
Home Health Aid
Tempus
11.2022 - 02.2023
Financial/Social media manager
Fratelli's Corner Crust Pizza
07.2022 - 11.2023
Shift Leader
Global Monetllo
08.2021 - 07.2022
Crew Trainer
Mcdonald's
08.2017 - 07.2020
High School Diploma -
Claremont Academy
Associates - Law
Penn Foster College