Osvaldo Guevara
Cambridge
Summary
Eager individual with strong communication, teamwork, and problem-solving strengths. Brings reliability, initiative, and a positive attitude to new challenges. Committed to supporting team goals and contributing to overall workplace success.
Overview
11
11
years of professional experience
Work History
Branch Manager
First Priority Credit Union
2026.01 - Current
- Managed daily branch operations to ensure efficient service delivery.
- Developed and implemented staff training programs to enhance customer interaction skills.
- Analyzed member feedback to improve branch services and customer satisfaction.
- Assisted in creating promotional campaigns to increase membership enrollment.
Assistant Branch Manager
East Cambridge Savings Bank
2023.11 - 2025.12
- Supervised daily branch operations to ensure compliance with policies and procedures.
- Assisted in training and mentoring new staff on customer service protocols.
- Coordinated team schedules to optimize branch staffing and enhance service quality.
- Implemented process improvements that reduced customer wait times and increased satisfaction.
Senior Service Associate
East Cambridge Savings Bank
2019.08 - 2023.11
- Led initiatives to enhance customer service workflows, improving efficiency and client satisfaction.
- Mentored junior associates on banking procedures and compliance standards, fostering a knowledgeable team environment.
- Streamlined account management processes, reducing turnaround time for customer inquiries and transactions.
- Implemented new service protocols that increased accuracy in handling customer requests and transactions.
Customer Service Representative II
East Cambridge Savings Bank
2015.06 - 2019.08
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Processed transactions accurately while adhering to banking policies and compliance regulations.
- Assisted customers with account management, providing guidance on products and services available.
- Trained new staff on customer service protocols and system navigation for enhanced team performance.
Education
Bachelor of Science - Mass Communications
Newbury College
Brookline, MA2013-06
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Coaching and mentoring
- Strong team-builder
- Sales management
- Proficient in MS office
Languages
Spanish
Native or Bilingual
Timeline
Branch Manager
First Priority Credit Union
2026.01 - Current
Assistant Branch Manager
East Cambridge Savings Bank
2023.11 - 2025.12
Senior Service Associate
East Cambridge Savings Bank
2019.08 - 2023.11
Customer Service Representative II
East Cambridge Savings Bank
2015.06 - 2019.08
Bachelor of Science - Mass Communications
Newbury College