OSWALDO MERCADO JR
Lynn,MA
Summary
Offering dedicated and reliable approach with strong willingness to learn and adapt in warehouse setting. Brings attention to detail and problem-solving abilities, ensuring smooth operations and effective team collaboration. Ready to use and develop leadership and organizational skills in any giving role.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Air Freight Handler
DB Schenker
12.2022 - Current
- Identified opportunities for improving operational workflow processes related to air freight coordination
- Developed relationships with vendors, carriers, customers, and other stakeholders in the logistics process
- Inspected freight for damages prior to loading or unloading
- Loaded and unloaded freight from delivery trucks using forklifts and pallet jacks
- Followed safety procedures when handling hazardous materials
- Verified load against shipping papers, noting in writing any overages, shortages or damages
- Operated mechanical equipment such as strapping machines, box sealers and shrink-wrap machines
- Utilized RF scanners and data entry systems for accurate tracking of product movements
- Maintained records of all outgoing and incoming packages and letters according to company protocol
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Freight Operations Associate
Encore Boston Harbor
10.2018 - 12.2022
- Established strong relationships with vendors, negotiating favorable contracts that benefited both parties.
- Participated actively in team meetings to discuss challenges faced during operations while suggesting viable solutions.
- Completed on-time deliveries by choosing best and most efficient routes.
- Verified accuracy of all deliveries against order forms.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Achieved high levels of customer satisfaction through timely fulfillment of orders while maintaining strict quality control measures throughout the entire supply chain process.
- Handled day-to-day shipping and receiving overseeing more than 500 packages per day.
Warehouse Lead
Mancon LLC
02.2017 - 10.2018
- Trained new employees on proper handling techniques and safety protocols to prevent accidents
- Served as primary point of contact for all warehouse staff inquiries, concerns, and issues
- Maintained accurate records of daily shipments received and shipped out from the facility
- Used forklifts and pallet jacks to transport items to staging areas or loading docks
- Provided assistance and direction to other stockroom, warehouse, and storage yard workers
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Monitored performance and safety practices of 20-person warehouse staff.
Storeroom Supervisor
Gate Gourmet
04.2013 - 01.2017
- Supervised, scheduled, and trained staff to drive safe and efficient operation of warehouse and delivery functions
- Improved storeroom efficiency by implementing an effective inventory management system.
- Created a comprehensive training program for new employees, ensuring they quickly became proficient in storeroom operations.
- Managed a team of warehouse staff, delegating tasks efficiently to maximize productivity while maintaining high morale.
- Improved employee performance through regular feedback sessions, coaching, and professional development opportunities.
- Identified opportunities for continuous improvement in storeroom processes, implementing changes that led to increased efficiency and cost savings.
- Collaborated with department managers to accurately forecast supply needs and avoid stockouts or excess inventory.
- Utilized forklifts and pallet jacks to safely transport materials and merchandise through warehouse.
- Handled day-to-day shipping and receiving overseeing more than 1000 packages per day.
Real Estate Agent Assistant
Sunrise Realty Group
07.2009 - 03.2013
- Maintained client database accurately using CRM software systems allowing efficient tracking of leads and follow-ups resulting in better customer relations management strategies implementation.
- Maintained a strong knowledge of current real estate laws and regulations ensuring compliance within the agency''s practice.
- Developed strong relationships with clients through attentive customer service, leading to repeat business and referrals.
- Managed social media accounts for the agency, increasing brand visibility among potential clients looking for properties online.
- Facilitated open houses, ensuring a welcoming atmosphere for potential buyers while showcasing property features effectively.
- Coordinated appointments to show marketed properties.
- Maintained efficient office operations by handling errands and administrative functions.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
Education
High School Diploma -
Lynn Vocational Technical Institute
Lynn, MA06.2009
Skills
- Forklift operator certification
- Problem-solving abilities
- Attention to detail
- Training and mentoring
- Supervisory experience
- Logistics coordination
- Inventory management
- Materials transportation
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- BUREAU OF DANGEROUS GOODS
- FORKLIFT CERTIFICATION
LANGUAGES
English - Native
Spanish - Advanced
Timeline
Air Freight Handler
DB Schenker
12.2022 - Current
Freight Operations Associate
Encore Boston Harbor
10.2018 - 12.2022
Warehouse Lead
Mancon LLC
02.2017 - 10.2018
Storeroom Supervisor
Gate Gourmet
04.2013 - 01.2017
Real Estate Agent Assistant
Sunrise Realty Group
07.2009 - 03.2013
- BUREAU OF DANGEROUS GOODS
- FORKLIFT CERTIFICATION
High School Diploma -
Lynn Vocational Technical Institute
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