Ottavia Racki
Everett
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
9
9
years of professional experience
2005
2005
years of post-secondary education
1
1
Certification
Work History
Supervisor
Aramark
Boston
09.2017 - Current
- Oversaw daily operations and ensured compliance with safety standards.
- Trained and mentored new staff on company policies and procedures.
- Coordinated inventory at start and end of shift.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Collaborated with management to develop operational strategies for improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 6 to 10 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Shift Leader
CVS Pharmacy
Chelsea
02.2019 - 12.2023
- Supervised daily operations to ensure compliance with company standards.
- Trained and mentored team members on customer service best practices.
- Managed inventory levels and organized stock for efficient workflow.
- Resolved customer inquiries and complaints in a timely manner.
- Ensured cleanliness and organization of the store environment.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Education
Chelsea High School
Chelsea, MASkills
- Employee training
- Inventory management
- Safety compliance
- Customer service
Certification
- TIPS CERTIFIED
Timeline
Shift Leader
CVS Pharmacy
02.2019 - 12.2023
Supervisor
Aramark
09.2017 - Current
Chelsea High School