Oualid LAGHZIOUI
AI Program & Project Manager | PMO
Rabat
Summary
Enterprise AI Program Leader specializing in AI governance, portfolio management, and value realization. PMP and Azure AI-certified, experienced in translating AI strategy into controlled execution, executive reporting, and measurable business impact.
Overview
8
8
years of professional experience
49
49
Certification
4
4
Languages
Work History
CVP Project Manager
Orange Business
12.2024 - Current
- Leading enterprise AI-driven Customer & Employee Value Propositions within a strategic transformation environment.
- (Agentic AI CVPs, Live intelligence IaaS PaaS SaaS offerings)
- Participating in the Launch of Live intelligence AI product in the Moroccan market.(Sovereign AI solution for Entreprises).
- Leading enterprise AI initiatives aligned with EX transformation strategy and digital modernization roadmap (Sales Lab / RAG assistants...)
- Structuring governance frameworks to monitor AI portfolio performance, KPIs, and executive reporting.
- Orchestrating cross-functional AI programs from business case definition through operational deployment.
- Aligning AI initiatives with measurable business outcomes and ROI expectations.
- Driving leadership engagement to ensure AI programs are integrated into broader transformation objectives.
- Supporting AI strategy positioning for external clients, strengthening Orange Business's AI market proposition.
Innovation & Tech Project Manager (Business Transformation Manager)
Concentrix
12.2023 - 12.2024
- Led end-to-end deployment of AI-enabled operational solutions (automation, intelligent workflows, AI copilots, STT solutions in BO, Customer service and Sales 'For Bytel /SFR..).
- Established structured governance mechanisms to ensure scalable and compliant AI adoption.
- Monitored AI utilization metrics, adoption KPIs, and performance impact indicators (MAU, AHT, Quality..)
- Coordinated technical architects, operational leaders, and business stakeholders to ensure controlled rollout.
- Managed change impact, mitigating operational risk and increasing user engagement.
- Designed, built and Ran an AI Assessment tool in Python that was generalized throughout the company and used in GITEX, All4customers…
Global Sales Enablement & Readiness Manager for Microsoft Markets
Concentrix
03.2020 - 11.2023
- Designed structured readiness frameworks accelerating adoption of Microsoft Cloud and AI solutions.
- Drove large-scale enablement initiatives for enterprise technology portfolios including Azure and AI services.
- Analyzed performance and adoption data to optimize enablement strategies and improve efficiency.
- Acted as liaison between global leadership, technical teams, and regional business stakeholders.
- Supported strategic rollouts of AI-enhanced productivity tools across international environments.
- (Microsoft)
Customer Support Representative / Sales Coach
Webhelp
03.2018 - 03.2020
- Acted as frontline change agent during process transformation initiatives.
- Coached operational teams on system upgrades and workflow changes.
- Contributed to operational performance optimization and service quality improvement.
- (SFR - Bouygues Télécom)
Certification
- PgMP (Program Management Professional), PMI, Candidate, 2026-04-01
- PRINCE2 Agile certified, Axelos
- Generative AI Leader, Google Cloud
- SAFe Agilist, Scaled Agile Framework
- Prosci Change Management Practitioner
- Cognitive Project Management In AI, Project Management Institute (CPMAI - PMI)
- Project Management Professional (PMP), PMI
- Lean Six Sigma Black Belt, International Six Sigma Institute
- Microsoft Certified: Azure AI Engineer (AI 102)
- Microsoft Certified: Azure Data Scientist
- Professional Scrum Master (PSM I), Scrum.org
- All Microsoft fundamentals suite certifications, Microsoft
Languages
Spanish
Intermediate (B1)
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Personal Information
- Relocation: 1
- Availability: Open to relocation, Open to relocation
Hobbies and Interests
- Reading
- Travelling
- Music
- Basket-Ball
Timeline
CVP Project Manager
Orange Business
12.2024 - Current
Innovation & Tech Project Manager (Business Transformation Manager)
Concentrix
12.2023 - 12.2024
Global Sales Enablement & Readiness Manager for Microsoft Markets
Concentrix
03.2020 - 11.2023
Customer Support Representative / Sales Coach
Webhelp
03.2018 - 03.2020