OUASSAIDI MOUHSSINE
Agency Manager
Temara
Summary
Organized Agency Manager with dedication to delivering high levels of client satisfaction and generating loyal clientele. Constructed annual budgets for agency spending, capital improvements and operating costs.
Agency manager skilled in marketing client talent. Skilled in networking within and developing opportunities for clients. Conducted business development to attract new clients while managing existing client engagements..
Overview
32
32
years of professional experience
Work History
Agency Manager
Redal
05.2023 - Current
- coaching team members on best practices.
- Built a culture of accountability within the organization by establishing clear expectations for individual performance.
- Facilitated open communication channels within the agency environment that promoted collaboration towards shared goals among staff members.
- Protected client and co-worker confidentiality, maintained data privacy compliance and adhered to .
Assistant Manager
REDAL SA
01.2013 - 12.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Cashier Coordinator
REDAL SA
01.2011 - 12.2013
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Stock Manager
OPTIQUE DESBOIS
02.2004 - 11.2008
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Identified slow-moving items and devised promotional strategies, resulting in increased sales and reduced overstock issues.
- Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
Commercial Agent
-
01.2002 - 01.2004
- Analyzed and negotiated [Product or Service ] and terms and conditions.
- Performed other duties to support goals and objectives of relationship management teams.
- Enhanced client satisfaction by providing excellent customer service and addressing their needs effectively.
Group Leader
WAFABANK
01.1998 - 10.2002
- Trained new team members by relaying information on company procedures and safety requirements.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Established clear goals and expectations for the team, promoting accountability and fostering a high-performance culture.
- Supported staff with developing professional skills and abilities, uplifting team performance.
CAISSIER
WAFABANK
01.1993 - 08.1998
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Communications Training
-
06-2016
Bank Management Training
-
07-1998
Bachelor's Degree in Experimental Sciences
-
05.2001 -
Skills
Relationship Building
Sales Growth
Staff Development
Staff Training
Operations Management
Agency operations
Time Management
Excellent Communication
Adaptability
Timeline
Agency Manager
Redal
05.2023 - Current
Assistant Manager
REDAL SA
01.2013 - 12.2013
Cashier Coordinator
REDAL SA
01.2011 - 12.2013
Stock Manager
OPTIQUE DESBOIS
02.2004 - 11.2008
Commercial Agent
-
01.2002 - 01.2004
Bachelor's Degree in Experimental Sciences
-
05.2001 -
Group Leader
WAFABANK
01.1998 - 10.2002
CAISSIER
WAFABANK
01.1993 - 08.1998
Communications Training
-
Bank Management Training
-
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