Ouissal HOUEM
Kénitra,morroco
Summary
Motivated Volunteer with a strong commitment to community service and cultural exchange. Utilises exceptional communication skills and adaptability to foster relationships and support diverse volunteering initiatives. Aims to enhance personal and professional growth while positively impacting communities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Foundever
Rabat
01.2021 - Current
Customer Advisor
Dimension Contact
Kénitra
12.2019 - 03.2020
- Delivered thermal insulation project on schedule, ensuring compliance with safety standards and client specifications
- Helped customers by knowledgeably answering enquiries regarding product placement, details and availability.
- Remained calm under pressure to handle customer complaints and solve problems.
- Helped customers feel valued and appreciated by going the extra mile to answer questions.
Internship
Accounting Firm BENFIDUC
Sidi Kacem
05.2019 - 05.2019
Internship
Accounting Firm C.H.COM
Sidi Kacem
04.2018 - 05.2018
Education
Bachelor’s Degree - Management of Organizations
ENCG
Kénitra, Morocco01-2019
Specialized Technician Diploma - Business Management
ISTA
Sidi Kacem, Morocco01-2018
Baccalaureate - Economic Sciences
Prince Moulay Abdellah Technical High School
Sidi Kacem, Morocco01-2016
Skills
- Customer relationship management
- Client engagement
- Client retention
- Customer service strategy
- Customer feedback analysis
- Conflict resolution
- Performance management
- Sales reporting
- Service improvement
- Workflow optimisation
- Team collaboration
- Microsoft Office
- Problem-solving
- Basic Marketing
- Client assessment
Languages
Arabic
First Language
English
Elementary
A2
French
Proficient
C2
Custom Section
I am highly motivated to participate in the European Solidarity Corps program. I am passionate about helping others, discovering new cultures, and gaining international experience. Even without a Master’s degree, I am confident that my communication skills, adaptability, and strong motivation allow me to contribute positively to any volunteering project. I am eager to learn, work in a multicultural environment, and develop both personally and professionally.
Hobbies and Interests
- Sports
- Reading
- Traveling
- Cinema
- Web Browsing
- Music
Timeline
Customer Service Representative
Foundever
01.2021 - Current
Customer Advisor
Dimension Contact
12.2019 - 03.2020
Internship
Accounting Firm BENFIDUC
05.2019 - 05.2019
Internship
Accounting Firm C.H.COM
04.2018 - 05.2018
Bachelor’s Degree - Management of Organizations
ENCG
Specialized Technician Diploma - Business Management
ISTA
Baccalaureate - Economic Sciences
Prince Moulay Abdellah Technical High School