Oumaima Lachhab
Rabat
Profil professionnel
Motivated and customer-oriented Management student at HEM Business School seeking a Call Center Agent position. Strong communication and interpersonal skills with the ability to listen actively, solve problems, and provide excellent customer service. Quick learner, adaptable, organized, and able to work effectively both independently and as part of a team.
Vue d'ensemble
1
1
year of professional experience
Expérience
Intern
Marjane
2026.05 - 2026.06
- Observed daily store operations and worked alongside different departments.
- Assisted employees with various tasks across different sections of the store.
- Participated in inventory operations and stock management.
- Assisted customers by providing information and guidance when needed.
- Gained practical experience working in a fast-paced professional environment.
Intern
Prod Emballage
Tamesna
2025.01 - 2025.02
- Assisted with administrative and production activities.
- Observed packaging processes and daily operations.
- Developed organizational skills and gained experience working in a professional environment.
Formation
Bachelor's Degree - Management
HEM Business School
Compétences
- Customer Service
- Excellent Communication
- Active Listening
- Problem Solving
- Teamwork
- Time Management
- Adaptability
- Multitasking
- Fast Learner
- Attention to Detail
- Microsoft Office (Word, Excel, PowerPoint)
- Data Entry
Custom
- Professional
- Friendly
- Reliable
- Organized
- Customer-focused
- Positive attitude
- Able to work under pressure
- Eager to learn
Language
English
Fluent
French
Intermediate
Personal Qualities
Personal Qualities
- Friendly and professional
- Positive attitude
- Quick learner
- Patient and empathetic
- Responsible
- Team player
- Able to work under pressure
Chronologie
Intern
Marjane
2026.05 - 2026.06
Intern
Prod Emballage
2025.01 - 2025.02
Bachelor's Degree - Management
HEM Business School