Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Interests
Travelling
Timeline
Generic
OUSSAMA ERROUMMATI

OUSSAMA ERROUMMATI

Marrakech

Summary

Recognized for my strong leadership skills, I provide daily support to teams in a motivating and inclusive work environment.

Overview

2025
2025
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Team leader

Concentrix
6 2022 - Current
  • Customer support representative: Responded to customer inquiries via phone, email, and chat, providing personalized advice tailored to their needs. Greeted customers, identified their needs, and promoted the company's offerings. Analyzed customer requests to provide appropriate solutions. Demonstrated strong negotiation and mediation skills to achieve win-win outcomes, aligning with company guidelines and individual customer requirements.


  • Team leader: Motivating, coaching, and helping team members in their professional development. Managed administrative tasks including time and attendance tracking.

Manager of new project abroad

concentrix +webhelp
4 2024 - 6 2024


  • As an experienced professional, I have contributed to the launch of new projects at a new site in India. I have provided my expertise and shared my knowledge to support the team's success.
  • Navigating a new culture presented significant challenges for launching a business.

ANNUAL MEETINGS WORLD BANK GROUP

WORLD BANK GROUP
10.2023 - 10.2023
  • Maintaining order and cleanliness in the workspace.
  • Collaboration en équipe en communiquant, en partageant les idées, et en mutualisant les efforts.
  • Designing highly confidential conference spaces.

Education

LISCENCE - ENGLISH STUDIES

CADDI AYAD UNIVERSITY
11.2019 - 06.2023

Skills

Excel , word ,powerpoint

Additional Information

  • Travelling
  • Exploring the intricacies of different cultures is a personal and professional passion of mine
  • Photograpy

Certification

ambassador of the year in Airbnb

Interests

Vlogging

Conferences

Travelling

Having recently completed a work trip to India, I've also had the opportunity to explore destinations such as Tunisia and Turkey, with several more planned for the future.

Timeline

ANNUAL MEETINGS WORLD BANK GROUP

WORLD BANK GROUP
10.2023 - 10.2023

LISCENCE - ENGLISH STUDIES

CADDI AYAD UNIVERSITY
11.2019 - 06.2023

Team leader

Concentrix
6 2022 - Current

Manager of new project abroad

concentrix +webhelp
4 2024 - 6 2024

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OUSSAMA ERROUMMATI