Oussama Ksirou
Tech Support Enthusiast
El Jadida,04
Summary
Dynamic technical support professional with hands-on experience at a local repair shop, where I developed strong troubleshooting and problem-solving skills. Known for providing excellent customer service, I successfully diagnosed and resolved hardware and software issues while building trust with customers. Proficient in tools like Zendesk, I excel at clear communication and conflict resolution, always aiming to ensure customer satisfaction and long-term loyalty.
Overview
2
2
years of professional experience
1
1
Certification
3
3
Languages
Work History
Technical Support Assistant
Local Repair Shop
10.2022 - 05.2024
- Provided technical support and troubleshooting for customers with phone and laptop issues.
- Diagnosed hardware and software problems, offering efficient and effective solutions.
- Collaborated with the repair team to deliver quality customer service and ensure customer satisfaction.
- Managed customer inquiries, explained technical details in accessible language, and provided after-sales support.
Education
License Degree - English Studies And Linguistics
Chouaib Doukkali University
El Jadida, Morocco 05.2001 -
Associate's Degree - Computer Applications Development
IISGA
El Jadida 05.2001 -
Skills
Troubleshooting and problem-solving
Certification
Google Data Analytics Professional Certificate
Timeline
Google Data Analytics Professional Certificate
12-2024
Technical Support Assistant
Local Repair Shop
10.2022 - 05.2024
License Degree - English Studies And Linguistics
Chouaib Doukkali University
05.2001 -
Associate's Degree - Computer Applications Development
IISGA
05.2001 -
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