Owen Desrochers
Everett
Summary
Dynamic professional with extensive experience at Lucky Strike Ent, excelling in staff management and operations. Proven track record in enhancing employee retention through effective training and mentorship. Skilled in inventory control, optimizing stock levels while fostering a collaborative team environment to drive performance and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Lucky Strike Ent
09.2023 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Mentored and motivated team members to achieve challenging business goals.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Senior Unit Manager
Lucky Strike Ent
09.2021 - 09.2023
- Increased employee retention by implementing effective training programs and providing regular performance feedback.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Collaborated with Assistant General manager to maintain daily operations.
- Optimized inventory management practices to minimize stockouts while reducing excess inventory carrying costs.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
Security Supervisor
Lucky Strike Ent
09.2019 - 09.2021
- Conducted regular patrols of facility to ensure other guest can have a great time with no concerns
- Recorded incident reports with detailed accounts of occurrences.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Developed and implemented strategies to prevent and respond to security incidents.
- Kept team compliant with security protocols and appearance standards.
Education
High School Diploma -
Malden High School
Malden06-2015
Master Barber License -
New England Hair Academy
Malden, MA02-2022
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Employee scheduling
- Team leadership strength
Timeline
Assistant General Manager
Lucky Strike Ent
09.2023 - Current
Senior Unit Manager
Lucky Strike Ent
09.2021 - 09.2023
Security Supervisor
Lucky Strike Ent
09.2019 - 09.2021
High School Diploma -
Malden High School
Master Barber License -
New England Hair Academy
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