Owen Ward
Holliston
Summary
Lead Pharmacy Technician with a strong background in process optimization, customer service, and team leadership at CVS Pharmacy. Expertise in enhancing workflow efficiency while ensuring strict adherence to HIPAA compliance and fostering patient care initiatives. Experience in entry-level sales and business development contributes to a solid foundation in lead generation, CRM management, and cultivating lasting client relationships. Committed to leveraging skills to drive operational excellence and elevate patient experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
CVS Pharmacy
Milford, MA
04.2024 - Current
- Oversee daily operations, delegate tasks, and streamline workflows to improve team efficiency.
- Train junior technicians on procedures and compliance standards.
- Manage inventory, insurance billing, and customer interactions to enhance patient experience.
Assistant Account Executive
Patriot Benefits
03.2023 - Current
- Supported pipeline development by assisting in identifying small business leads through outreach.
- Helped prepare client materials and maintained CRM records.
- Communicated with prospects to support early-stage relationship building.
Care Coordinator
Healthcare Advantage
03.2023 - Current
- Assisted in business development efforts connecting organizations to specialty pharmacy solutions.
- Supported lead generation, CRM updates, and client communication.
- Helped maintain relationships and improve client experience in early sales stages.
Pharmacy Technician
CVS Pharmacy
07.2020 - 04.2024
- Process prescriptions, calculate dosages, and support pharmacists in daily operations.
- Handle insurance claims and maintain strong customer relationships.
- Conduct adherence calls and assist patients with medication management.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
09-2025
Skills
- Customer Service
- Pharmacy software proficiency
- Pharmacy operations management
- CRM Systems
- Microsoft Office
- Process Optimization
- Relationship Building
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Lead Pharmacy Technician
CVS Pharmacy
04.2024 - Current
Assistant Account Executive
Patriot Benefits
03.2023 - Current
Care Coordinator
Healthcare Advantage
03.2023 - Current
Pharmacy Technician
CVS Pharmacy
07.2020 - 04.2024
Bachelor of Science - Business Administration
Southern New Hampshire University