Paloma Paredes
Lawrence
Summary
I am bilingual customer service professional with experience in retail, food service, and community-based roles. I have developed strong communication, problem-solving, and teamwork skills through working directly with customers in fast-paced environments. I enjoy helping people, creating positive experiences, and staying calm under pressure. I am excited to bring my customer service experience and dedication to a role where I can support customers and provide excellent service.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Market Basket
Methuen, MA
05.2024 - 04.2026
- Processed customer transactions efficiently through cash register and electronic payment systems.
- Assisted customers in locating products and answering inquiries to enhance shopping experience.
- Managed busy checkout periods while maintaining professionalism and a friendly attitude.
- Assisted customers in person and over the phone by answering questions, providing information, and resolving concerns professionally.
Youth Program Assistant
Youth Development Organization
Lawrence, MA
09.2025 - 03.2026
- Supported students through mentoring, communication, and engagement activities.
- Created a positive and inclusive environment while building strong relationships with participants and staff.
- Demonstrated patience, responsibility, and strong interpersonal skills.
Retail Sales Associate
Athleta- Gap
Salem, NH
08.2025 - 03.2026
- Assisted customers with product selection, questions, and purchases while creating a welcoming environment.
- Processed transactions accurately and supported store operations through organization and teamwork.
- Built strong customer relationships by providing attentive and personalized service.
Education
High School Diploma -
Lawrence High School
70-71 North Parish Rd, Lawrence MA, 01841Skills
- Customer Service Excellence
- Bilingual Communication (English & Spanish)
- Conflict Resolution
- Multitasking
- Team Collaboration
- Attention to Detail
- Professionalism
- Time Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Youth Program Assistant
Youth Development Organization
09.2025 - 03.2026
Retail Sales Associate
Athleta- Gap
08.2025 - 03.2026
Customer Service Cashier
Market Basket
05.2024 - 04.2026
High School Diploma -
Lawrence High School