Pamela Asiedu
Woburn
Summary
Highly-motivated professional with desire to take on new challenges. Offering strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Quality Control Document Reviewer- Weekend
Millipore Sigma
Danvers
01.2021 - Current
- Conducts document review and follows standard practices to find solutions to deviations
- Inspects MOBIUS products and compares against GxP standards to meet regulatory requirements
- Detects and analyzes issues, monitors, and reviews data from materials and MOBIUS production areas
- Evaluates information from batch records to ensure compliance to quality standards and procedures
- Provides timely information and work output to supervisors and team members
- Assesses document quality, readability and accuracy of data entries
- Resolves complex issues by consulting with colleagues or supervisors as needed
Manufacturing Technical Investigations Consultant
Vertex Pharmaceuticals
Boston
05.2023 - 02.2024
- Identified non-conformance and out of specification incidents, and implemented CAPA tools for minimizing such incidents.
- Conducted investigations of deviations and performed Root Cause Analysis.
- Assessed impact of Quality Events and coordinated with stakeholders on complex issues.
- Technically wrote and reviewed investigation reports.
- Conducted record searches and coordinated with other units on procedural problems involving complex cases.
- Documented research findings and prepared reports highlighting results and potential improvement strategies.
- Researched and led investigations into various areas to drive improvements and devise new processes.
Quality Control Inspector
Millipore Sigma
Danvers
10.2021 - 01.2022
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Performed first article inspection on MOBIUS Assemblies
Practical Trainee
Go global Education Llc/ World Education Group
Bedford
04.2021 - 05.2021
- Researched in areas that included Finance, Marketing, Leadership, Business structures, as well as Ethics
- Reviewed related literature and conducted investigations to support research efforts
- Maximized productivity by analyzing protocols and identifying areas for improvement.
Lead Customer Care Representative
MTN Ghana
Accra
09.2018 - 10.2019
- Provided hands-on support for customers while continuously educating them on products and services
- Monitored customer requests and unresolved issues through follow ups with concerned teams
- Leveraged technical and business expertise to define and nurture strategic relationships with customers and key stakeholders
- Assisted customers with mobile money fraud issues
- Ensured there is open and proactive content feedback channel across customer management programs
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Quality Assurance Officer
Kaachire Hospital
Medoma
01.2018 - 10.2019
- Ensured maintenance of up-to-date management and procedural manuals, directives, and related records
- Reviewed process simulation quality observation records for GDP purposes
- Compiled data and statistics; prepared complex reports and proposals requiring the identification of sources, compilation, analysis, and evaluation of data
- Reviewed initial and final approval of Quality Assurance of batch records and documents.
Front Desk Officer
Ghana Revenue Authority
Kumasi
09.2016 - 12.2017
- Registered taxpayers for Tax Identification Numbers (TIN) and Value Added Tax (VAT) scheme
- Promoted tax compliance and tax education
- Imposed payment deadlines on delinquent taxpayers and monitored payments to ensure that deadlines are met
- Maintained knowledge of tax code changes, and of accounting procedures and theory to properly evaluate financial information.
Education
MBA - Management Information Systems
Hellenic American University
Nashua NH07.2021
Bachelor of Arts (Hons) - Sociology
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana06.2016
Certificate - French As A Foreign Language
CIREL, Village Du Benin
University of Lome08.2014
Skills
- Regulatory Guidance Documents; GDP, GMP, GLP, GCP
- Research
- Problem-solving
- Administrative
- Critical thinking skills
- Deductive reasoning skills
- Office suite (Microsoft office, G suite)
- Data management
- Spreadsheets (excel, goggle spreadsheets)
- Strategic planning and analysis
- Operating systems (windows and macos)
- Database Management
- Attention to detail
- Data interpretation and analysis
- Recordkeeping
- ISO 9001
- Quality assurance
- Database software; Oracle, CRM, Concierge, ECW, Veeva
- Compliance Management
Languages
English
Native/ Bilingual
French
Professional
Akan Twi
Native/ Bilingual
Affiliations
- Volunteers on charity projects for United way of Greater Nashua, NH- USA
- Provided project support to the Souheghan Valley Rotary Club of Nashua, New Hampshire
- Coordinated over 40 projects with Rotary International world wide
- Chartered the Rotaract Club of Kumasi, Ghana in 2017 and served as the club's first vice president
- Supervised blood donation and polio eradication projects periodically organized by Rotary and Rotaract clubs in West-Africa
- Achieved cultural competence as District Administrative Director of Rotaract clubs in Benin, Ghana, Togo, and Niger
References
References available upon request.
Timeline
Manufacturing Technical Investigations Consultant
Vertex Pharmaceuticals
05.2023 - 02.2024
Quality Control Inspector
Millipore Sigma
10.2021 - 01.2022
Practical Trainee
Go global Education Llc/ World Education Group
04.2021 - 05.2021
Quality Control Document Reviewer- Weekend
Millipore Sigma
01.2021 - Current
Lead Customer Care Representative
MTN Ghana
09.2018 - 10.2019
Quality Assurance Officer
Kaachire Hospital
01.2018 - 10.2019
Front Desk Officer
Ghana Revenue Authority
09.2016 - 12.2017
MBA - Management Information Systems
Hellenic American University
Bachelor of Arts (Hons) - Sociology
Kwame Nkrumah University of Science And Technology
Certificate - French As A Foreign Language
CIREL, Village Du Benin
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