Pamela Rosa
Boston
Summary
Dynamic and reliable professional with extensive experience at Starbucks and Marshalls, excelling in customer service and cash handling. A bilingual team player adept at multitasking and maintaining attention to detail, I thrive in fast-paced environments, ensuring customer satisfaction and fostering a positive team atmosphere.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Boston, MA
04.2023 - Current
- Provided excellent customer service by engaging with customers and addressing inquiries.
- Collaborated with team members to ensure efficient service during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Retail Sales Associate
Marshalls
Boston, MA
04.2021 - 04.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized sales floor and merchandise displays for optimal customer engagement.
- Operated point-of-sale system efficiently to process transactions and manage cash handling.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
Education
Associate of Arts - Social Work
Bunker Hill Community College
Charlestown, MA05.2027
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- POS systems
- Multitasking and organization
- Customer service
- Reliable and dependable
- Adaptable and flexible
Languages
Spanish
Native or Bilingual
Timeline
Barista
Starbucks
04.2023 - Current
Retail Sales Associate
Marshalls
04.2021 - 04.2023
Associate of Arts - Social Work
Bunker Hill Community College