Pamela Willis

An experienced leader in client and employee experience and operations. Results oriented in employee retention, business development, marketing and communication that contribute to bottom line revenue and enhance the client relationship with proven results.

Administrative professional with extensive experience in managing organizational operations and driving process improvements. Committed to fostering collaborative environment and achieving results. Known for reliability and adaptability, with strong skills in strategic planning and team leadership.

• Owner, Patriot Tavern, Walpole, MA, 2019-10-01
• Bar Manager, Patriot Tavern, Walpole, MA, 2016-01-01, 2019-10-01
• Bartender, Bertucci’s Restaurant, Norwood, MA, 2012-01-01, 2016-01-01, Responsible for ensuring the highest level of guest service along with strict adherence to all alcohol policies
• Various Positions within operations and corporate office, Bertucci’s Restaurant Corporation, 1992-01-01, 2012-01-01, Responsibilities included all hiring, training and recruitment of over 120 employees, 6 new restaurant openings ensuring employee retention, training and meeting all fiscal requirements, Partnered with Area Director in regards to coaching managers on performance issues, recruitment, conflict resolution, career and personal development, Training and assessing hourly staff in numerous locations to maximize profits and ensure guest satisfaction, Controlled food and beverage budget and prepared extensive inventory, Handled payroll, daily cash management, and bookkeeping along with facility maintenance, Speaker at GM conference on importance of figure 8 management and Service that Sell’s program, Facilitator of various TIPPS certification classes along with certified trainer classes companywide and management orientations
• General Manager, Bertucci’s Restaurant, Braintree, MA, 2000-01-01, 2004-01-01, Staff size 90 employees with volume of over 3.3 million, Managed all areas of front and back of house operations including Profits, sales, and personnel, Focused on optimizing profits by controlling food, Beverage, and labor costs, Working with marketing to maximize profits thru effective neighborhood marketing, Oversee training and development of all hourly employees along with management team
• FOH /Hourly new restaurant opening trainer, Bertucci’s Restaurant, 1993-01-01, 2000-01-01