Pamella de Castro Aguiar
Woburn
Summary
I consider myself a hard-working and responsible person, who seeks opportunities for professional growth as a way to develop my customer service skills and contribute to the company's growth.
Overview
8
8
years of professional experience
Work History
MAKEUP ARTIST
Self-employed
12.2016 - 05.2023
NAIL AND EYEBROWS DESIGNER
Self-employed
12.2016 - 05.2023
HOUSECLEANER
Self-employed
04.2016 - 06.2023
SALES ASSOCIATE
Altar'd State
08.2023 - 02.2024
- Greeted customers and provided exceptional customer service;
- Assisted customers with product selection, sizing and styling;
- Provided accurate information about products, prices and services;
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business;
- Organized stockroom shelves according to size, color or style;
- Restocked shelves as needed to ensure sufficient inventory levels;
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs;
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change;
- Maintained cleanliness of store environment including floors, windows, displays;
- Helped customers find specific products, answered questions and offered product advice;
- Answer incoming telephone calls to provide store, products and services information;
- Understood and followed oral and written directions;
- Assisted with customer requests and answered questions to improve satisfaction;
- Provided excellent service and attention to customers when face-to-face or through phone conversations;
- Recognized by management for providing exceptional customer service;
- Identified needs of customers promptly and efficiently;
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
GUEST LEAD
Intimissimi-Italian Lingerie
02.2024 - 09.2024
- Responded to guest inquiries to maximize guest satisfaction;
- Maintained high level of professionalism and discretion when dealing with guests;
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills;
- Greeted guests upon arrival by providing warm welcome;
- Created welcoming and comfortable environment for guests;
- Handled customer complaints to satisfy and retain guests;
- Register skills.
- Greeted customers and provided exceptional customer service;
- Assisted customers with product selection, sizing and styling;
- Provided accurate information about products, prices and services;
- Built relationships with customers to encourage repeat business;
- Organized stockroom shelves according to size, color or style;
- Restocked shelves as needed to ensure sufficient inventory levels;
- Upsold additional items based on customer interests and needs;
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change;
- Maintained cleanliness of store environment including floors, windows, displays;
- Helped customers find specific products, answered questions and offered product advice;
- Answer incoming telephone calls to provide store, products and services information;
- Provided excellent service and attention to customers when face-to-face or through phone conversations;
- Identified needs of customers promptly and efficiently.
Education
Bachelor in Business Administration - Quality in Service
Universidade Federal De Juiz De Fora
03-2023
Skills
- Handled customer complaints with empathy and composure;
- Women product sales skills;
- Proactive about identifying customer wants and needs; Help efficiently to customer needs;
- Good experience and quality in customer services;
- Cordial and professional relationships with colleagues, customers and supervisors;
- Organized;
- Focus to offer the best quality in services to clients;
- Portuguese fluent Speaker;
- English advanced Speaker;
- Good communication;
- Verbal and written skills;
- Active listening;
- Responsible;
- Respectful;
- Empathy;
- Order Processing;
- Customer needs assessment;
- Payment processing;
- Positive and Professional;
- Guest relations;
- Verbal/Written communication;
- Cash register operation;
- Reliable and Punctual;
- Fitting room maintenance;
- Listening kills;
- Quality in costumer service;
- Attention to detail;
- Clear communication;
- Sales strategy;
- Product knowledge;
- Product recommendations;
- Client relationship building
Personal Information
- Brazilian
- U.S Citizen
Languages
English
Advanced (C1)
Portuguese
Bilingual or Proficient (C2)
Birthdate
12/06/1994
Timeline
GUEST LEAD
Intimissimi-Italian Lingerie
02.2024 - 09.2024
SALES ASSOCIATE
Altar'd State
08.2023 - 02.2024
MAKEUP ARTIST
Self-employed
12.2016 - 05.2023
NAIL AND EYEBROWS DESIGNER
Self-employed
12.2016 - 05.2023
HOUSECLEANER
Self-employed
04.2016 - 06.2023
Bachelor in Business Administration - Quality in Service
Universidade Federal De Juiz De Fora
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