Paola Arias
Stoughton
Summary
Dynamic professional with extensive experience as a Claim Examiner at Commonwealth Massachusetts, excelling in claims investigation and customer service. Proven ability to streamline workflows, reducing processing time significantly. Adept at problem-solving and fostering client relationships, ensuring satisfaction and loyalty through effective communication and attention to detail.
Overview
10
10
years of professional experience
Work History
Claim Examiner
Commonwealth Massachusetts
Boston, MA
04.2021 - Current
- Developed positive relationships with clients, maintaining open lines of communication for prompt issue resolution.
- Conducted thorough investigations into complex claims, gathering detailed evidence and interviewing involved parties to reach fair conclusions.
- Reduced claim processing time by streamlining workflow and prioritizing tasks efficiently.
- Identified fraudulent claims through thorough investigation and collaboration with law enforcement agencies.
Travel Advisor
Grand Circle Corporation
Boston, MA
01.2018 - 04.2021
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Developed tailored plans catering to niche markets such as adventure travel or luxury vacations which ultimately led to an expanded client base.
- Managed complex travel arrangements for high-profile clients, ensuring a seamless experience.
- Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
Customer Service Representative
Delta
Boston, MA
01.2015 - 11.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
MBA - Accounting
Fitchburg State University
Fitchburg, MA01-2026
Bachelor of Arts - Liberal Arts
University of Massachusetts, Dartmouth
North Dartmouth, MA01-2021
Skills
- Claims investigation
- Policy interpretation
- Financial acumen
- Teamwork
- Customer service
- Problem-solving
- Insurance policy knowledge
- Attention to detail
- Problem-solving abilities
- Multitasking
- Computer skills
- Customer service and support
- Team collaboration
Languages
Spanish
Native or Bilingual
Timeline
Claim Examiner
Commonwealth Massachusetts
04.2021 - Current
Travel Advisor
Grand Circle Corporation
01.2018 - 04.2021
Customer Service Representative
Delta
01.2015 - 11.2018
MBA - Accounting
Fitchburg State University
Bachelor of Arts - Liberal Arts
University of Massachusetts, Dartmouth