Paola Arias
Stoughton
Summary
Dynamic professional with extensive experience as a Claim Examiner at Commonwealth Massachusetts, excelling in claims investigation and customer service. Proven ability to streamline workflows, reducing processing time significantly. Adept at problem-solving and fostering client relationships, ensuring satisfaction and loyalty through effective communication and attention to detail.
Overview
10
10
years of professional experience
Work History
Claim Examiner
Commonwealth Massachusetts
04.2021 - Current
- Developed positive relationships with clients, maintaining open lines of communication for prompt issue resolution.
- Conducted thorough investigations into complex claims, gathering detailed evidence and interviewing involved parties to reach fair conclusions.
- Reduced claim processing time by streamlining workflow and prioritizing tasks efficiently.
- Identified fraudulent claims through thorough investigation and collaboration with law enforcement agencies.
Travel Advisor
Grand Circle Corporation
01.2018 - 04.2021
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Developed tailored plans catering to niche markets such as adventure travel or luxury vacations which ultimately led to an expanded client base.
- Managed complex travel arrangements for high-profile clients, ensuring a seamless experience.
- Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
Customer Service Representative
Delta
01.2015 - 11.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
MBA - Accounting
Fitchburg State University
Fitchburg, MA01-2026
Bachelor of Arts - Liberal Arts
University of Massachusetts, Dartmouth
North Dartmouth, MA01-2021
Skills
- Claims investigation
- Policy interpretation
- Financial acumen
- Teamwork
- Customer service
- Problem-solving
- Insurance policy knowledge
- Attention to detail
- Problem-solving abilities
- Multitasking
- Computer skills
- Customer service and support
- Team collaboration
Languages
Spanish
Native or Bilingual
Timeline
Claim Examiner
Commonwealth Massachusetts
04.2021 - Current
Travel Advisor
Grand Circle Corporation
01.2018 - 04.2021
Customer Service Representative
Delta
01.2015 - 11.2018
MBA - Accounting
Fitchburg State University
Bachelor of Arts - Liberal Arts
University of Massachusetts, Dartmouth
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