Paola Coke
Boston
Summary
An enthusiastic, caring and approachable individual with excellent communication and interpersonal skills gained from work experience in customer service and supporting elderly people within the community. Confident in working on my own initiative under minimal supervision along with contributing to a team environment. Currently seeking a position within customer service where I would be able to utilise the skills I have gained through previous employment.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Sales Support Team
Next
07.2022 - Current
- Tagging each product with the sale tags and prices
- Check if products were on sale or not by using an electronic scanner
- Remaining aware of Health and Safety policies
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Voluntary Support
Private Sector
01.2008 - Current
- Assisting an elderly couple with their shopping, taking them to shops or to local places of interest
- Escorting on trips to hospital and doctor
- Helping with any DIY or repair work
- Sitting and being there for each individual – keeping them company
Sales Assistant
TK Maxx
Gallions Reach
01.2015 - 08.2016
- Assisting customers with enquiries and helping them locate products in store
- Helping customers to find their sizes and advising on prices
- Arranging displays and tidying up the shopfloor
Customer Service / Receptionist
Pauls’s Bike Garage and Bar
01.2010 - 01.2013
- Meeting and greeting customers
- Referring clients to the correct person to deal with their needs
- Helping to keep the office clean and tidy
- Supporting with fixing the bikes – such as fixing the tubes onto the bikes
- Serving customers food and drink when they ordered at the bar
- Arranging music to be played throughout the establishment
Education
Level 1 & 2 Award - Employability Skills, Business and Customer Awareness, Problem Solving at Work, Following Instructions, Interview Skills
Introduction to Computer-Based Music Production -
Construction and Basic Skills -
Newham College of Further Education
Photography, Painting/Decorating, Art, Mathematics, English
Eleanor Smith School, Beckton
BecktonMathematics, English Language, English Literature, History, PE, Photography, Science
Lister Community School, Plaistow
PlaistowSkills
- Good verbal communication
- Ability to relate to people from all backgrounds
- Kind
- Caring
- Considerate
- Flexible
- Adaptable
- Reliable
- Good time management skills
Hobbies and Interests
- I like general physical recreation such as rock climbing, canoeing, ice-skating and kayaking. I have participated in various events of this nature.
- I also enjoy cooking for family occasions.
- I am keen on DIY and help family and friends with repair jobs around the house.
References
References available on request
Timeline
Sales Support Team
Next
07.2022 - Current
Sales Assistant
TK Maxx
01.2015 - 08.2016
Customer Service / Receptionist
Pauls’s Bike Garage and Bar
01.2010 - 01.2013
Voluntary Support
Private Sector
01.2008 - Current
Level 1 & 2 Award - Employability Skills, Business and Customer Awareness, Problem Solving at Work, Following Instructions, Interview Skills
Introduction to Computer-Based Music Production -
Construction and Basic Skills -
Newham College of Further Education
Photography, Painting/Decorating, Art, Mathematics, English
Eleanor Smith School, Beckton
Mathematics, English Language, English Literature, History, PE, Photography, Science
Lister Community School, Plaistow