Paola Cuadros
Revere
Summary
Customer-oriented server with excellent interpersonal and communication skills looking for an opportunity to work full time at RA.
Experienced hospitality professional prepared for senior role, offering strong skills in team collaboration, adaptability, and achieving results. Known for reliability and flexibility in dynamic environments. Expertise includes efficient service, customer satisfaction, and seamless coordination with kitchen staff. Valued for communication skills and ability to foster positive work atmosphere.
Overview
27
27
years of professional experience
Work History
WYNN RESORTS
05.2018 - Current
- Provided exceptional customer service to guests during events and banquets.
- Collaborated with kitchen staff to deliver timely food service and maintain quality standards.
- Monitored guest needs throughout events, addressing requests promptly for enhanced satisfaction.
- Implemented improvements in workflow, reducing setup time for large-scale events by coordinating team efforts.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Carried out professional service, retaining polite and friendly approach at all times.
- Answered guest questions about event plans and food service choices.
- Responded to guest inquiries and requests promptly and courteously.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
- Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
- Maintained cleanliness and organization of service area, ensuring welcoming environment for guests.
Catering Senior Server/Bartender
Museum of Fine Arts Boston, Restaurant Associates
05.1999 - Current
- Helped with preparation, set-up, and service for catering events.
- Communicated with other kitchen team members to ensure food was prepared on time and correctly.
- Scraped and stacked dirty dishes, and carried dished and other tableware to kitchens for cleaning.
- Consistently offered professional, friendly and engaging service.
- Set dining tables according to type of event and service standards.
- Maintained clean table setting by removing courses as completed, replacing utensils and refilling.
- Front and back of the house experience.
- Verified that guests at the bar are legal age to drink.
- Experienced as catering supervisor and bartering.
- Depth knowledge of food and alcoholic beverages, assisted in maintain the restaurant clean, run food, and buss tables.
Office Assistant
KSM Temporary Catering Company
Boston, MA
03.2015 - 03.2019
- Greet and seat customers in a professional and friendly manner.
- Assist in preparing the dining room for any special occasion.
- Take orders and serve customers.
- Coordinated appointment scheduling for multiple departments, optimizing staff availability and client service.
- Assisted in onboarding new staff by providing training on office procedures and systems.
- Developed standard operating procedures for handling customer inquiries, increasing response time efficiency.
- Responded to inquiries from callers seeking information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
Education
High School Diploma -
America Institute
Medellin, Colombia11.1993
Skills
- Quick problem solver
- High energy
- Flexible schedule capability
- Organized and efficient server
- TIPS certified
- Food safety
- Safe food handling
- Guest relations
- Order accuracy
- Menu memorization
Languages
English
Limited Working
Timeline
WYNN RESORTS
05.2018 - Current
Office Assistant
KSM Temporary Catering Company
03.2015 - 03.2019
Catering Senior Server/Bartender
Museum of Fine Arts Boston, Restaurant Associates
05.1999 - Current
High School Diploma -
America Institute