Paola Tapia
Lawrence
Summary
To obtain a position where I can utilize my professional skills and at the same time allow me the opportunity for personal growth
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Circle K Great Lakes Region
12.2022 - 12.2025
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
PCA
Tempus Unlimited
01.2024 - 05.2025
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
Team Shopper
Amazon/Whole Foods Market
01.2020 - 09.2024
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Receptionist
JC Transportation, Inc
09.2018 - 06.2019
- Answer incoming calls.
- Assist clients with their needs.
- Manage transportation vouchers.
- Create monthly invoices.
- Billing and collection.
- Transportation coordination.
Packer & Machine Operator
Lindt & Sprugli USA
10.2013 - 09.2018
- Production line.
- Packing.
- Filling chocolate containers.
- Labeling.
Sales Associate
MadRag
05.2015 - 07.2015
- Inventory.
- Organized store.
- Answer customer questions on regards to items.
Education
Diploma -
Lawrence High School
Lawrence, MA06.2013
No Degree - Healthcare Administration
Southern New Hampshire University
Hooksett, NHSkills
- Extensive software experience
- Billing
- Data Entry
- Microsoft office
- Clients
- Customer service
- English
- Filling
- Insurance
- Inventory
- Spanish
- Transportation
- Complaint resolution
- Retail sales customer service
- Verbal and written communication
- Relationship building
- Call management
- Active listening
- Time management
- Refunds processing
- Microsoft office expertise
Certification
Bookkeeping
LANGUAGES
Bilingual (English/Spanish)
Timeline
PCA
Tempus Unlimited
01.2024 - 05.2025
Customer Service Representative
Circle K Great Lakes Region
12.2022 - 12.2025
Team Shopper
Amazon/Whole Foods Market
01.2020 - 09.2024
Receptionist
JC Transportation, Inc
09.2018 - 06.2019
Sales Associate
MadRag
05.2015 - 07.2015
Packer & Machine Operator
Lindt & Sprugli USA
10.2013 - 09.2018
Diploma -
Lawrence High School
No Degree - Healthcare Administration
Southern New Hampshire University