Parker LaPan
Spencer
Summary
Experienced with directing ramp operations and staff. Utilizes strong leadership skills to maintain safety and efficiency. Track record of effective team management and problem-solving in fast-paced environments. Aviation professional prepared to excel in supervisory role. Expertise in managing ground operations and ensuring adherence to safety protocols. Known for strong team collaboration and adaptability to dynamic work conditions. Skills include leadership and operational efficiency, valued by employers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Ramp Agent Supervisor
Atlantic Aviation
Worcester
03.2024 - Current
- Performed pre-flight inspections on equipment used by ramp agents prior to use each shift.
- Developed training programs for new employees on proper procedures for handling cargo, baggage, and mail.
- Monitored daily operations to ensure efficient loading and unloading of aircrafts.
- Identified areas needing improvement within the department and implemented corrective actions accordingly.
- Ensured compliance with FAA regulations and company policies.
- Enforced safety regulations when operating motor vehicles around the airfield.
- Assigned duties to staff according to their individual skill sets.
- Organized work schedules for ramp agents according to airline needs.
- Resolved conflicts between co-workers in a timely manner.
- Trained personnel on proper techniques for loading and unloading cargo safely without damage to property or personnel.
- Identified opportunities for process improvements within the department.
- Provided oversight and supervision of ramp agent staff, ensuring that all safety protocols were followed.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Connected electrical power units and service hoses to aircraft.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
- Collected, sorted and checked baggage tags against flight lists.
- Participated in team meetings to discuss performance, safety, and operational improvements.
- Participated in regular safety drills and training sessions.
- Assisted in de-icing aircraft and removing snow or debris from operational areas.
- Adhered to strict timelines for the turnaround of flights.
Line Service Technician
Atlantic Aviation
Worcester
03.2024 - Current
- Assisted with fueling aircrafts and other ground support equipment as needed.
- Operated tugs, belt loaders, lavatory trucks, air stairs. for the movement of aircrafts on the ramp area.
- Monitored weather conditions to ensure safe operation of aircrafts during taxiing activities.
- Troubleshot minor mechanical problems on various ground support equipment including conveyors, carts, pallet jacks.
- Inspected runways for debris or foreign objects that may interfere with takeoffs and landings.
- Assisted customers with ground transportation needs such as rental cars or hotel reservations.
- Loaded and unloaded cargo from airplanes safely using appropriate lifting techniques.
- Conducted refueling operations following established safety protocols and procedures.
- Provided exceptional customer service to patrons in line service operations.
- Coordinated with pilots to ensure safe loading and unloading of passengers and cargo.
- Inspected and logged physical airplane conditions and fuel levels to maintain safety and recommend corrective maintenance according to FAA and TSA regulations.
- Operated tugs, fuel trucks and transport vehicles, also providing shuttle services for passengers, luggage and ground crew.
- Employed radio communications to coordinate and direct vessel and ramp movement for incoming and outbound flights.
- Maintained clear walkways and physical space to improve passenger and employee safety.
- Conducted groundskeeping tasks such as mowing grass, removing debris, plowing snow and operating power tools.
- Removed trash and recyclables from aircraft interior.
- Guided aircraft hand using signals and batons to promote safe ground travel.
- Refueled aircraft using hoses connected to fuel trucks.
- Towed, positioned and locked aircraft to secure.
- Emptied aircraft lavatory systems and replenished sanitizer fluid.
- Applied fluid to aircraft surfaces to remove ice.
- Inspected aircraft components and equipment for cracks, breaks and leaks.
Golf Service Attendant
TopGolf
Canton
08.2023 - 03.2024
- Provided general guidance to visitors unfamiliar with local area attractions or transportation options.
- Maintained the cleanliness of the building, driving range, and pro shop areas.
- Provided hospitality services such as arranging food orders for groups or serving refreshments after rounds of play.
- Greeted customers and answered questions regarding facility rules, regulations, and services.
- Assisted in stocking merchandise in the pro shop according to store standards.
- Operated cash registers during peak hours of operations for purchases at the pro shop.
- Organized weekly leagues by scheduling games between participants and collecting fees.
- Monitored play on the range to ensure players adhered to safety protocols and etiquette guidelines.
Grocery Clerk
Demoulas Supermarkets
Oxford
11.2019 - 05.2023
- Upheld safety standards while managing merchandise operations.
- Conducted regular inventories to ensure adequate stock levels were maintained at all times.
- Organized backroom storage areas according to company standards.
- Inspected incoming shipments for damages or discrepancies between order forms and actual delivered goods.
- Stocked shelves with merchandise according to company guidelines.
- Provided assistance with loading groceries into customer vehicles upon request.
Education
Bachelor of Science - Aviation Management
Bridgewater State University
Bridgewater, MA01-2026
High School Diploma -
Shepherd Hill Regional HS
Dudley06-2021
Skills
- Cargo handling
- FAA regulations
- Equipment maintenance
- Team building
- Operational oversight
- Process improvement
- Conflict resolution
- Customer service
- Baggage handling
- Employee training
- Personnel supervision
- Weather awareness
- Airport regulations
- Ground operations
- Ramp service
- Aircraft refueling
- Traveler escort
- Team leadership
- Aircraft towing
- Aircraft tug operation
- Vehicle operation
- Deicing of aircraft
- New agent training
Certification
- Private Pilots License
Languages
Spanish
Limited
Timeline
Ramp Agent Supervisor
Atlantic Aviation
03.2024 - Current
Line Service Technician
Atlantic Aviation
03.2024 - Current
Golf Service Attendant
TopGolf
08.2023 - 03.2024
Grocery Clerk
Demoulas Supermarkets
11.2019 - 05.2023
Bachelor of Science - Aviation Management
Bridgewater State University
High School Diploma -
Shepherd Hill Regional HS
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