Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Patoomtip Rodpracha

Somerville

Summary

Skilled Food and Beverage professional with hands-on experience in managing restaurant operations, enhancing dining services, and driving customer satisfaction. Proven leadership in training and mentoring staff to deliver exceptional service. Recognized for implementing process improvements that boost efficiency and profitability. Known for creating positive, team-oriented environments that support high performance and consistent guest satisfaction.

Overview

2
2
years of professional experience

Work History

Host

The Mad Monkfish
Cambridge
12.2024 - Current
  • Managed dining reservations using OpenTable system efficiently.
  • Coordinated seating arrangements to optimize guest flow and comfort.
  • Collaborated with team members to ensure smooth service during peak hours.
  • Trained new hosts on operational procedures and customer service standards.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Server

The Mad Monk Fish
Cambridge
12.2024 - Current
  • Provided excellent customer service in fast-paced dining environment.
  • Supported team members during busy shifts to enhance service quality.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals and handled money transactions accurately while following company procedures for handling cash payments.

In-Room Dining Server

Opal Sands Resort
Clearwater
12.2023 - 12.2024
  • Delivered exceptional in-room dining service to guests at a luxury coastal resort.
  • Managed multiple orders simultaneously while maintaining attention to detail and quality.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Maintained cleanliness and organization of dining trays and service areas.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude.
  • Processed daily paperwork related to sales transactions including completing checklists and reports.
  • Answered phone calls from guests to take orders or respond to inquiries.
  • Assisted with inventorying of supplies and stocking of storage areas.
  • Arranged orders on service trays and oversaw sanitation and timeliness of delivery.

Receptionist

Bambat Advanced Thai Massage
Brookline
01.2025 - Current
  • Managed appointment scheduling using Fresha for efficient client flow.
  • Answered phone calls promptly and addressed client inquiries professionally.
  • Assisted therapists by preparing treatment rooms and ensuring cleanliness standards were met.
  • Coordinated communication between clients and therapists to enhance service delivery.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.

Education

BBA - Travel And Service Business Entrepreneurship

Mahidol International College
Nakhonpathom, Thailand
08-2024

Skills

  • Customer service
  • Team collaboration
  • Communication skills
  • Staff management
  • Problem resolution
  • Team leadership
  • Work Planning and Prioritization
  • Event coordination
  • POS system proficiency
  • Inventory management

Languages

English
Full Professional

Timeline

Receptionist

Bambat Advanced Thai Massage
01.2025 - Current

Host

The Mad Monkfish
12.2024 - Current

Server

The Mad Monk Fish
12.2024 - Current

In-Room Dining Server

Opal Sands Resort
12.2023 - 12.2024

BBA - Travel And Service Business Entrepreneurship

Mahidol International College

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Patoomtip Rodpracha