Patricia Chieh
Lowell
Summary
Experienced Epic Consultant and At-The-Elbow (ATE) Specialist with over 3 years of expertise supporting enterprise-wide Epic implementations and go-lives across hospital and ambulatory environments. Proficient in Cadence, ClinDoc, Ambulatory, Stork, Prelude, Referral, and CPOE, with a proven track record of delivering successful activations nationwide. Skilled in workflow optimization, stakeholder coordination, end-user training, and real-time go-live support to ensure seamless deployments and rapid user adoption. Recognized for providing high-quality at-the-elbow support, resolving workflow issues in live environments, and helping clinical and operational teams transition efficiently to Epic systems.
Overview
4
4
years of professional experience
Work History
Epic Implementation Consultant
Vanderbilt Health
Nashville, TN
10.2025 - 10.2025
- Provided at-the-elbow (ATE) support for physicians, nurses, and clinical staff during Epic go-live, assisting with CPOE, documentation workflows, order sets, preference lists, note writing, and medication reconciliation.
- Guided end users on navigating patient charts, managing orders, reviewing labs, and customizing Epic tools to improve efficiency and accuracy.
- Delivered real-time troubleshooting and workflow support to minimize disruptions and ensure successful adoption of Epic in a high-volume clinical environment.
- Assisted with workflow optimization to improve documentation quality, reduce errors, and enhance overall user satisfaction during activation.
Patient Services Coordinator
Brandeis University
Waltham, MA
04.2023 - 09.2025
- Coordinated patient registration, scheduling, and financial intake for a multidisciplinary clinic using Meditech
- Supported international and domestic student registration, including immunization mandates and record transfers
- Collaborated with clinical and administrative staff to ensure patient care access and service efficiency
- Created programming materials to promote sexual, mental, and physical health to college students and diverse subsets of population, including LGBTQ+ youth, students with food and housing insecurity, and students with disabilities
Epic Implementation Consultant
Avance Care
Raleigh, NC
06.2025 - 07.2025
- Supported Ambulatory Epic go-live by providing hands-on end-user training and at-the-elbow support for providers, nurses, and front-desk staff.
- Assisted with system navigation, SmartPhrases, documentation workflows, order management, and personalization tools.
- Helped optimize workflows by shadowing users and resolving issues in real time, reducing the need for ticket escalation.
- Reinforced best practices for charting, order entry, and patient management to ensure smooth transition to Epic.
Epic Implementation Consultant (Remote)
Hannibal Regional Healthcare System
Hannibal, MO
06.2025 - 07.2025
- Delivered go-live support for inpatient and ambulatory departments, assisting providers with progress notes, patient lists, order entry, In Basket, and clinical documentation workflows.
- Provided at-the-elbow support to ensure proper use of Epic tools and adherence to new workflows.
- Assisted with user training, issue resolution, and workflow guidance to promote efficient adoption of the Epic system.
- Collaborated with clinical and operational teams to support a smooth activation and improve overall user confidence.
Epic Implementation Consultant
NYU Health
Long Island, NY
10.2023 - 11.2023
- Provided at-the-elbow support for providers with SmartTools, In Basket management, and documentation workflows to ensure efficient Epic utilization.
- Functioned as liaison between providers, Epic analysts, and help desk to resolve workflow issues, escalate tickets, and support build and enhancement requests.
Labor & Delivery Unit Coordinator
Lowell General Hospital Main Campus
Lowell, MA
10.2021 - 09.2022
- oordinated all unit appointments, including emergency and non-emergency visits, prenatal care, inductions, stress tests, and specialized needs for diverse patient population, often requiring translators, financial assistance, and more services
- Administered scheduling needs for doctors, nurses, phlebotomists, sonographers, surgical techs, and ancillary units
- Service as Epic consultant and trained nursing and clinical technicians on Epic stork workflows, post Go-Live, accelerating adoption and supporting smooth transition from Cerner as well as working closely with Epic Super-User to department optimization
Education
Master of Science - Healthcare Administration
University of Massachusetts Lowell
Lowell, MA12-2025
Bachelor of Arts - Educational Psychology
University of Massachusetts Lowell
Lowell, MA05-2021
Skills
- Epic Go-Live Support
- At-The-Elbow (ATE) Support
- ClinDoc
- Ambulatory
- Cadence
- Stork
- Prelude
- Referral
- SmartTools / SmartPhrases / SmartTexts
- In Basket Management
- Order Entry / Order Sets
- Clinical Documentation Workflows
- End-User Training
- Workflow Optimization
- Provider Support
- Nurse Support
Timeline
Epic Implementation Consultant
Vanderbilt Health
10.2025 - 10.2025
Epic Implementation Consultant
Avance Care
06.2025 - 07.2025
Epic Implementation Consultant (Remote)
Hannibal Regional Healthcare System
06.2025 - 07.2025
Epic Implementation Consultant
NYU Health
10.2023 - 11.2023
Patient Services Coordinator
Brandeis University
04.2023 - 09.2025
Labor & Delivery Unit Coordinator
Lowell General Hospital Main Campus
10.2021 - 09.2022
Master of Science - Healthcare Administration
University of Massachusetts Lowell
Bachelor of Arts - Educational Psychology
University of Massachusetts Lowell