Patricia Doyle

Processed referrals via electronic platforms as well as verbally. Followed through from initial referral to placement of patient in the facility. Collaborated with case managers and the facility for a smooth transfer. Reviewed doctor's orders and patient's needs prior to patient being discharged. Implemented marketing plans and attended community events to cultivate new contacts and relationships. Always had a positive relationship with my peers.

Managed Central Intake Office consisting of four nurses and three coordinators. Responsible for the processing and completion of up to 60 referrals on any given day. Communicated daily with social workers and case managers from acute hospitals, skilled nursing facilities and doctors' offices to ensure their patients are assigned the proper disciplines to facilitate a successful transition to receive homecare services. Also facilitated "at risk" patients for Medical Home program. Handled day to day communications with nurse managers within the VNA during the referral process. Attended daily board meetings with directors and managers to discuss point of cause issues with cost, human development, quality, productivity and safety within the agency.

Responsible for receiving and processing referrals via computer, fax and telephone. Daily telephone calls with VNA liasions, case managers and doctors' offices. Worked directly with schedulers and nurse managers within the agency to ensure that all referred patients are scheduled to be visited within the time frame that is requested.