Patricia Hanlon
Summary
Experienced Senior Paralegal and Administrative Support Manager. Ability to develop working relationships very quickly. Known for delivering exceptional client and customer service. Able to effectively coordinate the administrative functions that support senior managements. Can be relied upon to work well with internal clients and outside legal and/or government officials.
Proficient [Job Title] delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in [Skill].
Overview
22
22
years of professional experience
1
1
Certification
Work History
Manager and Senior Paralegal
CDM Smith Inc.
Boston, MA
10.1998 - 11.2017
- Filed annual reports with the Secretary of States where qualified to do business
- Filed various forms required for proposals
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- In collaboration with internal clients, prepared and reviewed documents, including but not limited to, consulting agreements, service and statements of work, confidentiality agreements
- Managed direct, internal client relationships
- Facilitated paperwork for new hires and intra-company transfers
- Provided organization updates and appropriate documentation, including developing and maintaining the corporate organizational flowchart
- Drafted and prepared corporate documents, including but not limited to secretary and director certificates and amendments
- Communicated with individuals concerning federal contracts with the EPA, DOD and DOE
- Maintained all confidential information regarding employees engineering, geology, architectural, and other professional licenses in all states
- Interacted with our insurance brokers to renew and maintain insurance for the corporation
- Developed and maintained a SharePoint portal to provide corporate information to employees
Clerk for the Criminal Clerks Office
Somerville-Medford District Court
Somerville, MA
02.1996 - 08.1998
- Provided assistance to the public as needed from the Criminal Clerks Office of the court
Education
Paralegal Certificate -
Northeastern University
Boston, MASkills
- Customer service
- Team leadership
- Time management
- Decision-making
Certification
- Notary Public
- Expiration - November2026
Timeline
Manager and Senior Paralegal
CDM Smith Inc.
10.1998 - 11.2017
Clerk for the Criminal Clerks Office
Somerville-Medford District Court
02.1996 - 08.1998
Paralegal Certificate -
Northeastern University