Patricia Kee
Marblehead
Summary
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Macys
Peabody
05.2024 - 12.2024
- Built and maintained productive relationships with employees.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Maintained work area and kept cash drawer organized.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Provided excellent customer service by helping customers locate items they were looking for.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
Produce Manager
Crosby’s
Salem
09.2022 - 05.2024
- Merchandise the department. Make sure all food was good. Handle all customer questions and needs, and deliver in a professional manner. Order all the needs for produce and floral department.
- Resolved customer complaints in a professional manner while maintaining excellent customer service standards.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored and maintained quality standards for all produce items, ensuring freshness and safety compliance.
- Performed regular audits of perishables to guarantee shelf life and reduce spoilage costs.
- Maintained records of purchases, storage temperatures, deliveries, and invoices for accuracy in financial reporting.
- Maintained department equipment and advised general manager of equipment repair needs.
- Participated in quarterly inventory counts and conducted inventories.
- Supervised staff members in the produce department, delegating tasks and training new employees.
- Implemented quality control measures to uphold company standards.
- Built relationships with vendors through frequent communication regarding orders and shipments.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assisted customers by providing advice on nutrition value or recipes featuring particular items from the produce department.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Implemented strategies for reducing waste such as composting or donating unsellable items.
- Provided clear, attractive and consistent signage.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Produced thorough, accurate and timely reports of project activities.
- Assisted customers with produce questions and special orders.
- Created promotional displays for seasonal or special occasions, increasing sales volume through marketing efforts.
- Conducted weekly inventories to track shrinkage losses due to expiration dates or mishandling by staff.
- Delegated work to staff, setting priorities and goals.
Education
Business
North Shore Community College
Danvers, MA05-1986
Skills
- Cash handling
- Point of sale operation
- Inventory management
- Product knowledg
- Customer Service
Timeline
Customer Service Cashier
Macys
05.2024 - 12.2024
Produce Manager
Crosby’s
09.2022 - 05.2024
Business
North Shore Community College