Patricia Kelley
Lowell,MA
Summary
Dynamic business leader with a proven track record at Revolution Motors, excelling in financial planning and customer relationship management. Spearheaded strategies that enhanced operational efficiency and drove significant revenue growth. Adept at mentoring teams and fostering collaboration, ensuring compliance while delivering exceptional customer service.
Overview
19
19
years of professional experience
Work History
Business Owner
Revolution Motors
06.2018 - 06.2025
- Developed business strategies to enhance operational efficiency and customer engagement.
- Managed financial planning, budgeting, and forecasting processes to ensure profitability.
- Oversaw daily operations, ensuring compliance with industry regulations and standards.
- Cultivated relationships with suppliers and vendors to optimize procurement processes.
- Implemented marketing campaigns that increased brand awareness and customer acquisition.
- Mentored staff, fostering a collaborative environment that promoted professional growth.
- Established strong customer relationships through excellent communication and attentive service.
Finance and Sales Manager
Everett Used Car
01.2016 - 05.2018
- Utilized CRM software to track sales activities and manage client relationships effectively.
- Developed and implemented strategies to increase sales and profitability.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Managed sales team to exceed performance targets and drive company growth.
- Increased revenue by developing and implementing strategic financial plans and sales strategies.
Finance and Sales Manager
Sega Auto Sales
05.2013 - 01.2016
- Developed and implemented sales strategies to increase market share and revenue growth.
- Analyzed financial reports to identify trends, optimize budgets, and reduce costs.
- Led cross-functional teams to streamline operations and enhance customer satisfaction.
- Mentored sales staff on best practices, improving performance through training initiatives.
- Negotiated contracts with suppliers and clients, ensuring favorable terms for company profitability.
- Conducted market research to align product offerings with customer demands and preferences.
Finance and Insurance Manager
Malden Auto Sales
04.2012 - 05.2013
- Analyzed loan options and insurance products to optimize profitability for dealership offerings.
- Collaborated with sales team to streamline financing processes, improving overall efficiency.
- Trained staff on compliance regulations in finance and insurance transactions, ensuring adherence to industry standards.
Office Manager
O'Brien Translation Services
11.2008 - 03.2012
- Managed scheduling and coordination of translation projects for timely delivery.
- Analyzed administrative procedures, identifying areas for process improvement.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Finance and Insurance Manager
Somerville Ave Auto Brokers
07.2006 - 11.2008
- Developed and implemented finance strategies to enhance profitability and customer satisfaction.
- Managed risk assessment processes for insurance products, ensuring compliance with industry regulations.
- Analyzed financial reports to identify trends, driving informed decision-making within the organization.
- Trained and mentored junior staff on finance and insurance policies, improving team performance and knowledge retention.
Skills
- Business strategy development
- Financial planning
- Budgeting and forecasting
- Operational compliance
- Supplier relationship management
- Customer relationship management
- Sales performance management
- CRM software utilization
- Customer service excellence
- Quality assurance
Languages
English
Portuguese
Spanish
Timeline
Business Owner
Revolution Motors
06.2018 - 06.2025
Finance and Sales Manager
Everett Used Car
01.2016 - 05.2018
Finance and Sales Manager
Sega Auto Sales
05.2013 - 01.2016
Finance and Insurance Manager
Malden Auto Sales
04.2012 - 05.2013
Office Manager
O'Brien Translation Services
11.2008 - 03.2012
Finance and Insurance Manager
Somerville Ave Auto Brokers
07.2006 - 11.2008