PATRICIA LILLIBRIDGE-REEK
Hanover
Summary
Results-driven professional skilled in operations management and customer experience within high-volume medical aesthetics. Expertise in revenue optimization, team leadership, and business analytics, consistently surpassing revenue goals and enhancing client retention through strategic planning and operational oversight.
Overview
4
4
years of professional experience
Work History
Office Manager
Dream Spa Medical
04.2026 - Current
- Lead business operations for a medical aesthetics practice generating approximately $1.5 million in annual revenue
- Led location to the highest collections month in the company's 12-year history during first month as Office Manager
- Surpassed the previous collections record during the following month while successfully achieving monthly revenue goals
- Increased average monthly collections from $95,732 to $129,000
- Managed operational performance for 231 patient visits per month, ensuring accountability for customer experience, scheduling efficiency, and revenue goals
- Develop and execute action plans focused on revenue growth, client retention, operational improvement, and team performance
- Analyzed business performance metrics, including collections, production, customer retention, treatment acceptance, and overall performance to inform strategic decisions
Front Desk Supervisor
Dream Spa Medical
12.2025 - 03.2026
- Supervised front desk operations and customer experience initiatives for a high-volume medical aesthetics practice
- Enhanced team accountability and scheduling through daily operational oversight
- Coached team members to streamline workflows and enhance service delivery
- Partnered with leadership to develop strategies for client retention and optimize scheduling
Receptionist / Scheduling Coordinator
Dream Spa Medical
07.2025 - 12.2025
- Delivered exceptional customer experience while maintaining efficiency within a fast-paced environment
- Coordinated scheduling and customer communication to enhance appointment efficiency
- Facilitated lead management and customer follow-up to streamline scheduling process
- Supported business growth initiatives through proactive communication and customer engagement
Hostess
Mix Restaurant & Rooftop Bar
07.2024 - 07.2025
- Coordinated reservations and optimized guest flow to enhance front-of-house operations
- Facilitated clear communication between guests, management, and service staff
- Provided outstanding customer service in high-volume hospitality setting
- Developed strong relationship-building and customer service skills in a fast-paced setting
Hostess / Supervisor
The Fisherman Restaurant
08.2022 - 07.2024
- Maintained high service standards, optimizing guest experience during peak business hours
- Supervised front-of-house operations, enhancing team performance through guidance and support
- Assisted with scheduling and customer service resolution, ensuring smooth operational execution
- Assisted with scheduling, customer service resolution, and operational execution
Education
Bachelor of Arts - Economics, Communications
University of Connecticut
Storrs, CT05-2025
Skills
- Office Administration
- Scheduling & Workforce Management
- Operations Management
- Project Coordination
- Budget Management
- Financial Reporting
- KPI Tracking & Business Analytics
- Customer Experience Management
- Client Retention
- Relationship Management
- Team Leadership
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Microsoft Word
- Microsoft OneDrive
- Facility Management
Accomplishments
- Promoted twice within one year from Receptionist/Scheduling Coordinator to Office Manager
- Increased average monthly collections by more than 34%
- Led location to the highest collections month in the company's 12-year history
- Broke the location's collections record again during the following month
- Responsible for business performance of a medical aesthetics practice generating approximately $1.5 million in annual revenue and serving approximately 231 customers per month
- Managed and developed a team of 4 employees while driving revenue growth, operational efficiency, and customer experience improvements
Timeline
Office Manager
Dream Spa Medical
04.2026 - Current
Front Desk Supervisor
Dream Spa Medical
12.2025 - 03.2026
Receptionist / Scheduling Coordinator
Dream Spa Medical
07.2025 - 12.2025
Hostess
Mix Restaurant & Rooftop Bar
07.2024 - 07.2025
Hostess / Supervisor
The Fisherman Restaurant
08.2022 - 07.2024
Bachelor of Arts - Economics, Communications
University of Connecticut