Patricia Reyes
Methuen
Summary
Seasoned detail-oriented collaborator with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals, experienced in meeting needs, improving processes, and exceeding requirements in team environments—diligent worker with strong communication and task prioritization skills.
Overview
15
15
years of professional experience
Work History
Data Analyst
Chicago Public Schools CPS
11.2020 - Current
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Participated in requirements meetings to understand business needs.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Trained junior analysts on best practices, improving overall team performance and productivity.
Administrative Coordinator II
Cambridge Health Alliance
05.2017 - Current
- Support Residency Program Director & Operations Manager with ERAS interface and program materials to ensure a successful recruitment season
- Assists in the scheduling and coordination of educational and celebratory events
- Files and updates 24+ resident folders and schedules as well as residency records
- Maintains credentialing paperwork for our records and mails originals to the appropriate agencies promptly (i.e Credential Department, Board of Registration in Medicine and Insurance Company)
- Communicate with other departments and physicians’ offices to schedule dates and times for subspecialty experiences
- Schedules and requests conference room bookings for various department conferences
- Proofreads all licensing and malpractice insurance applications to ensure accuracy
- Coordinate weekly didactic & conference schedule – arranging for faculty teachers and maintaining Google calendar(s)
- Works with the Fellowship Director on projects for the Academic Teaching Fellowship
- Works with Residency Operations Manager in updating residency profiles and residents' information to various websites including groups such as the Accreditation Council for Graduate Medical Education (ACGME), Association of American Medical Colleges (AAMC), National Resident Matching Program (NRMP), American Academy of Family Physicians (AAFP), and American Board of Family Medicine (ABFM)
- Provides Departmental support on an intermittent basis to the Chief of Family Medicine, Medical Director, Regional Director, and other Department of Family Medicine staff.
- Assisted management with special projects to complete all tasks by deadlines.
Patient Care Access Associate
Cambridge Health Alliance
10.2012 - 05.2017
- Facilitated smooth clinic operations through effective collaboration with medical professionals and administrative staff.
- Contributed to revenue growth by accurately verifying insurance information and collecting co-payments from patients upon arrival.
- Provided exceptional customer service, resolving patient issues promptly and courteously.
- Enhanced patient experience by providing timely and efficient registration services.
- Delivered support to medical staff in completion of patient paperwork.
- Trained new staff on filing, phone etiquette and other office duties.
- Responded to inquiries by directing calls to appropriate personnel.
- Facilitated communication between patients and various departments and staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Participated in continuous improvement initiatives focused on streamlining access associate workflows and increasing operational efficiency.
- Managed confidential patient records with strict adherence to HIPAA regulations, safeguarding sensitive information at all times.
Legal Assistant/Secretary
Law Offices of Atty. Paul Russell
10.2010 - 08.2012
- Organized documents to manage paper and electronic filing systems of clients.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Created spreadsheets to track client progress and document billable hours.
- Prepared and managed attorney travel itineraries to optimize scheduling.
- Produced legal documents such as briefs, pleadings, and appeals.
- Revised and finalized letters, briefs, and memos.
- Reviewed, edited, and proofread litigation for proper grammar, spelling, and punctuation.
- Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
- Analyzed deeds of trust to verify grantor, grantee, trustee, and loan amounts for executive leadership.
- Maintained daily report documents, memos, and invoices.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Cashier / Customer Service
Target
10.2009 - 04.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Education
Associates Degree of General Studies -
Northern Essex Community College
Haverhill, MA01.2012
Skills
- Google Analytics
- Process Improvement
- Medical Coding & Billing/ATHENA
- HIPAA, EPIC & PASSPORT
- Data Visualization and Presentations
- Data Analysis
- Excel Functions
- Database Management
- Project Management
- Report Preparation & Writing
Volunteered Jobs
- Law Offices of James L. Landy, PC, Clerical/Secretary, 2007, 2009
- Degnan Insurance Agency, Insurance Agent Support, 06/01/09, 09/01/09
Languages
Spanish
Native or Bilingual
Timeline
Data Analyst
Chicago Public Schools CPS
11.2020 - Current
Administrative Coordinator II
Cambridge Health Alliance
05.2017 - Current
Patient Care Access Associate
Cambridge Health Alliance
10.2012 - 05.2017
Legal Assistant/Secretary
Law Offices of Atty. Paul Russell
10.2010 - 08.2012
Cashier / Customer Service
Target
10.2009 - 04.2010
Associates Degree of General Studies -
Northern Essex Community College
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