Patricia Silva
Westfield
Summary
Exceptional Licensed Dispensing Optician with 25 years history of industry experience and keen ability to assess customer needs, meet quality standards and evaluate customer satisfaction. Detail-oriented individual with strong communication, customer service and organizational skills. In addition, I am a self-motivated employee with commitment to skills and positive attitude.
Overview
24
24
years of professional experience
Work History
Licensed Dispensing Optician/Manager
US Vision
Blackwood
09.2021 - Current
- Assisted customers in selecting appropriate eyewear and lens options.
- Maintained accurate records of prescriptions and customer orders.
- Operated optical equipment for fitting and adjusting eyeglasses.
- Managed inventory of frames and lenses for optimal stock levels.
- Resolved customer complaints professionally in a timely manner.
- Performed measurements of patients' eyes for lenses.
- Provided training sessions for new staff members on dispensing techniques.
- Verified accuracy of all completed orders prior to release to customers.
- Adapted lenses to fit into customer's frames according to prescription requirements.
- Explained the benefits of various lens designs, materials and coatings.
- Advised customers on care and maintenance of eyewear.
- Adjusted eyeglasses, making minor repairs as necessary, to ensure proper fit and comfort levels for clients.
- Attended continuing education classes to stay abreast with changing trends in the industry.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Checked finished lenses for conformance to order specifications, quality and customer needs.
- Submitted patient insurance forms and managed simple bookkeeping.
- Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
- Supervised and contributed to training student opticians.
Licensed Dispensing Optician
Vision Showcase Eye Center
08.2018 - 12.2019
- Evaluate prescriptions in conjunction with patients vocational and avocational visual requirements
- Assists clients in selecting frames according to style and color. Ensure frames are coordinating with facial and eye measurements
- Maintain records of customers prescription, work orders, and payments
- Recommend specific lenses, lens coating, and frames to meet patients needs
- Instruct patients how to wear and care for eyeglasses
- Determine patients current lens prescription when necessary using lensometer
- Order and purchase frames and lenses
- Perform administrated duties such as tracking inventory and sales, submitting patient insurance information and preforming simple bookkeeping
- Repair damaged frames
- Arrange and maintain displays of optical merchandise
- Heat, shape, or bend plastic or metal frames to adjust eyeglasses to fit patients using pliers and hands
- Fabricate lenses to meet prescription specifications
Optical Manager/Licensed Dispensing Optician
Vision Source of Amherst
09.2010 - 02.2018
- Supervise the training of apprentice optician
- Evaluate prescriptions in conjunction with patients vocational and avocational visual requirements
- Assists clients in selecting frames according to style and color. Ensure frames are coordinating with facial and eye measurements
- Maintain records of customers prescription, work orders, and payments
- Recommend specific lenses, lens coating, and frames to meet patients needs
- Instruct patients how to wear and care for eyeglasses
- Determine patients current lens prescription when necessary using lensometer
- Order and purchase frames and lenses
- Perform administrated duties such as tracking inventory and sales, submitting patient insurance information and performing simple bookkeeping
- Repair damaged frames
- Arrange and maintain displays of optical merchandise
- Heat, shape, or bend plastic and metal frames to adjust eyeglasses to fit patients using pliers and hands
Licensed Dispensing Optician
Vision Associates
06.2001 - 08.2010
Education
licensed dispensing optician -
high school deplomia -
chicopee comprehensive high school
Skills
- Prescription verification
- Eyewear fitting
- Lens customization
- Optical equipment operation
- Quality assurance checks
- Product knowledge expertise
- Customer service orientation
- Professionalism and ethics
- Fashion sense
Timeline
Licensed Dispensing Optician/Manager
US Vision
09.2021 - Current
Licensed Dispensing Optician
Vision Showcase Eye Center
08.2018 - 12.2019
Optical Manager/Licensed Dispensing Optician
Vision Source of Amherst
09.2010 - 02.2018
Licensed Dispensing Optician
Vision Associates
06.2001 - 08.2010
licensed dispensing optician -
high school deplomia -
chicopee comprehensive high school