PATRICK PENDER
Carver
Summary
After many years as an optical professional and successful owner of five Pearle Vision franchises, I sold my final location to my partner in 2025 and agreed to manage the outlet for him. When in December of this year he decided not to renew the lease, I looked for alternatives that would give me the opportunity to continue to use my skills in a franchise setting.
Having been involved in, and found great satisfaction in, the real estate end of my optical business and seeing that relationship building was so important in the property management arena, something that I truly excelled at, I decided to pursue that as a career.
Overview
50
50
years of professional experience
Work History
Franchise Owner
Pearle Vision
Massachusetts
03.1989 - 12.2025
- Led daily operations, ensuring compliance with brand standards and high-quality customer service.
- Developed and implemented marketing strategies to increase local brand visibility and drive sales growth.
- Trained and mentored staff, fostering a collaborative environment focused on employee development and performance excellence.
- Established strong relationships with suppliers to negotiate favorable terms and ensure timely product availability.
- Oversaw community engagement initiatives, building partnerships that strengthened brand presence within the local market.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
Optician
Pearle Vision
Massachusetts
09.1975 - 02.1989
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction and loyalty.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Trained junior staff on customer service protocols and technical aspects of eyewear fittings.
Education
No Degree - Enviornmental Engineering
Northeastern University
Boston, Massachusetts, MA04-1986
Skills
- Team development and leadership
- Controlled all aspects of new store development
- Real estate and demographic evaluation
- Lease negotiations
- Interpersonal communication
Accomplishments
Ranked #1 Nationally in Customer Service and four separate occasions by Pearle Vision
Timeline
Franchise Owner
Pearle Vision
03.1989 - 12.2025
Optician
Pearle Vision
09.1975 - 02.1989
No Degree - Enviornmental Engineering
Northeastern University