Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrick Rosen

Scituate

Summary

Dynamic Shift Manager at Starbucks with proven problem-solving abilities and a strong focus on team development. Skilled in equipment troubleshooting and inventory management, I enhanced operational efficiency and fostered a positive work environment. Recognized for effectively handling customer complaints and implementing process improvements that boosted team performance.

Overview

9
9
years of professional experience

Work History

Shift Manager

Starbucks
07.2023 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Lead adherence to company standards and compliance requirements for operations and cleanliness of areas.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.

Delivery Driver

DoorDash
10.2022 - 06.2023
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Tool Repair Technician

HINGHAM LUMBER COMPANY
05.2020 - 10.2022
  • Complete partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Conduct diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Clean and lubricate parts to keep equipment operating at peak performance.
  • Assess operating conditions and adjusted settings to maximize performance and equipment longevity.
  • Work with customers to select proper accessories for tools
  • Supervised and trained staff on product knowledge and customer service.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
  • Managed the daily tasks of junior technicians
  • Trained junior technicions

Hardware Sales Associate

HINGHAM LUMBER COMPANY
02.2016 - 05.2020
  • Engaged customers throughout sales process and followed store procedures to maximize satisfaction.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Documented customer orders and processed accurate payments for products, warranties and deliveries
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Picked, packaged and delivered customer orders

Education

High School Diploma -

Scituate High School
Scituate, MA
06.2015

Skills

  • Equipment Troubleshooting and Repair
  • Developing team member skills
  • Prioritizing responsibilities
  • Decision-making
  • Problem-solving
  • Promoting tidy work environments
  • Inventory management
  • Effective complaint handling
  • Safety compliance
  • Regulatory compliance
  • Policy administration
  • Accurate money handling

Timeline

Shift Manager

Starbucks
07.2023 - Current

Delivery Driver

DoorDash
10.2022 - 06.2023

Tool Repair Technician

HINGHAM LUMBER COMPANY
05.2020 - 10.2022

Hardware Sales Associate

HINGHAM LUMBER COMPANY
02.2016 - 05.2020

High School Diploma -

Scituate High School

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Patrick Rosen