Patrick R. Pickering
North Attleboro,MA
Summary
Resourceful Account Manager with extensive experience in client relations, problem solving, and process optimization, seeking to transition into the cybersecurity field. Proven analytical skills and keen attention to detail enable effective management of complex issues, ensuring client satisfaction and operational efficiency. A strong passion for technology drives the desire to apply business acumen and risk management expertise to cybersecurity roles. Committed to continuous learning and hands on experience, ready to contribute to innovative solutions in the cybersecurity landscape.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Intermediate Account Manager
Transamerica
04.2019 - Current
- Troubleshoot complex systems issues including data discrepancies, access problems, and workflow errors by analyzing information validating inputs, and coordinating resolution with internal technical teams
- Serve as the primary escalation point for high-impact client issues required rapid triage and investigation, aligned closely with incident response and service desk responsibilities
- Perform root-cause analysis on recurring issues, identifying patterns, and recommend improvements that reduce errors and increase system efficiency
- Documents all investigations and resolutions steps accurately for audit, compliance and tracking
- Train teammates in system usage, troubleshooting techniques, and best practices to enhance team efficiency
- Work with Operations, IT, Billing and Compliance teams to resolve technical issues and maintain accurate data across systems
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Personal Banker
Citizens Bank
12.2017 - 04.2019
- Help customers resolve account access issues, credential resets, and system navigation challenges while escalating technical or suspicious activity to security teams
- Identify unusual account behavior and follow proper steps to protect financial data
- Maintain strict accuracy in identity verification, documentation, and regulatory compliance
- 2019
Store Manager and Assistant Manager
GameStop
04.2016 - 04.2018
- Providing hands-on support for gaming systems, store devices, and POS technologies, resolving hardware and software issues
- Ensure accurate system operations, inventory integrity, and adherence to corporate policies
- Train and supervise staff on troubleshooting methods, system functionality and customer support techniques
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bachelor of Science - Cybersecurity
Southern New Hampshire University
Manchester, NH02.2026
Associate of Science - Business
Quincy College
Quincy, MA05.2022
Skills
- Analytical & Investigative:
- Log analysis Root cause analysis Basic data interpretation
- Security & Compliance Awareness:
- Incident response basics Identity & access fundamentals Security controls awareness
- Systems & Tools:
- Linux CLI
- Windows OS
- Basic networking (TCP/IP, DNS)
- Microsoft Office (Excel, Word)
- Introductory Splunk/Chronicle experience
- IT & Workflow:
- Troubleshooting
- Ticketing workflow
- Attention to detail
- Communication skills
Certification
- Google Cybersecurity Certificate 2023
- Training includes SIEM fundamentals, Linux, Python, networks and incident response
- April 2023 – Nov. 2023
Timeline
Intermediate Account Manager
Transamerica
04.2019 - Current
Personal Banker
Citizens Bank
12.2017 - 04.2019
Store Manager and Assistant Manager
GameStop
04.2016 - 04.2018
Bachelor of Science - Cybersecurity
Southern New Hampshire University
Associate of Science - Business
Quincy College