Paul Casale
Boston
Summary
Detail-oriented pharmacy professional dedicated to delivering exceptional patient care and ensuring accuracy in medication preparation and inventory management. Proven ability to enhance pharmacy operations through effective teamwork and a proactive approach to adapting to evolving demands. Committed to maintaining high service standards while fostering a collaborative environment that prioritizes patient safety and satisfaction. Expertise in streamlining processes to support efficient workflows and improve overall pharmacy performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Engagement Technician
Anew Health
Valley View, OH
06.2025 - Current
- Provide remote patient support as an Engagement Technician, assisting with medication refills, order tracking, and copay inquiries
- Troubleshoot and resolve patient concerns to ensure timely access to prescriptions
- Deliver clear, professional communication to support a positive patient experience in a virtual pharmacy setting
Certified Pharmacy Technician (CPhT)
Beth Israel Lahey Health
Boston, MA
03.2024 - 06.2024
- Restocked OmniCell automated dispensing units and ensured timely, hourly delivery of patient-specific medications.
Lead Pharmacy Technician, CPhT
Union Pharmacy, LLC
Newton, MA
01.2021 - 04.2023
- Supervised daily pharmacy operations ensuring compliance with regulations and safety protocols.
- Implemented workflow improvements to enhance prescription processing efficiency and accuracy.
- Supervised pharmacy technicians and coordinated day-to-day assignments.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
Narcotic Room Technician
PROCARE LTC
Southborough, MA
09.2017 - 03.2021
- Narcotic room tech (filled all controlled prescriptions)
- Sterile and non-sterile compounding
- Conducted accurate prescription verification and processing to maintain quality standards.
Pharmacy Technician
Walgreens Pharmacy
Providence, RI
07.2016 - 09.2017
- Managed medication inventory, ensuring accurate stock levels and timely replenishment.
- Processed prescription orders efficiently, maintaining high standards of accuracy in dispensing medications.
- Trained new technicians on operational procedures and pharmacy software systems.
- Expedited wait times for patients by effectively multitasking among various responsibilities such as handling phone inquiries or greeting walk-in customers without compromising accuracy or quality of service.
Patient Care Coordinator
AllCare Plus Pharmacy
Northborough, MA
04.2016 - 07.2016
- Analyzed patient feedback to enhance medication services and overall satisfaction levels.
- Educated patients on proper medication usage, ensuring understanding and compliance.
- Enhanced patient safety through accurate medication reconciliation during transitions of care.
Education
Criminal Justice (Associates) -
New England Institute of Technology
Warwick, RI01-2015
High School Diploma - undefined
Cranston High School West
Cranston, RI06.2008
Skills
- Confidentiality and HIPAA
- Medicare and medicaid process
- Workflow optimization
- Team collaboration
- Problem-solving
- Pharmacy ethics
Certification
- Certified Pharmacy Technician (CPhT)
- MA Pharmacy Tech License
Timeline
Engagement Technician
Anew Health
06.2025 - Current
Certified Pharmacy Technician (CPhT)
Beth Israel Lahey Health
03.2024 - 06.2024
Lead Pharmacy Technician, CPhT
Union Pharmacy, LLC
01.2021 - 04.2023
Narcotic Room Technician
PROCARE LTC
09.2017 - 03.2021
Pharmacy Technician
Walgreens Pharmacy
07.2016 - 09.2017
Patient Care Coordinator
AllCare Plus Pharmacy
04.2016 - 07.2016
High School Diploma - undefined
Cranston High School West
Criminal Justice (Associates) -
New England Institute of Technology