Summary
Overview
Work History
Education
Skills
Honors And Associations
Certification
Timeline
Generic

Paul Measley

Natick

Summary

Dynamic executive with extensive experience in P&C Insurance, specializing in claims management strategy and regulatory compliance across multiple states. Achieved significant improvements in claims performance through optimized workflows and enhanced customer service. Proven expertise in budget management and team leadership, with a focus on fostering professional development and associate engagement. Aiming to leverage skills to drive operational excellence and industry innovation.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Chief Claims Officer Independent Agency Group

Plymouth Rock Assurance
Boston
06.2022 - 03.2025
  • Executive responsible for Property and Casualty claims including development, direction, and accountability for claims performance of over 375 Claims associates handling FNOL, Bodily Injury, PIP, Subrogation, SIU, Litigation and Physical Damage claims across 6 states (MA, NH, CT, PA, NJ and NY)
  • Directed annual budgeting, strategic planning, and talent management initiatives within the Claims department.
  • Developed and executed action plans to meet various corporate and local targets in hiring, compliance, customer service, severity, productivity, and employee engagement.

Claims Home Office AVP – Liability Claims

GEICO
Chevy Chase
02.2019 - 05.2022
  • Led a group of 150+ professionals comprising analysts, auditors, trainers and project managers.
  • Developed components of company claim handling strategy for Property and Casualty Claims.
  • Ensured adherence to state regulations and company procedures through team-led compliance audits.
  • Develop, implement and monitor FNOL, inspection scheduling and self-service claim functionality and enhancements for the GEICO app and website
  • Collaborated with senior officers, legislative and general counsel, communications, IT, and claims legal to implement changes in claims processes.
  • Accountable for curriculum and training courses for new Bodily Injury, PIP and Subrogation adjusters
  • Analyze competitive landscape for potential technology enhancements and vendor selection opportunities

Claims AVP

GEICO
Richardson
06.2016 - 02.2019
  • Executive responsible for Property and Casualty claims including development, direction, and accountability for claims performance of over 1,800 Claims associates handling FNOL, Bodily Injury, PIP, Subrogation, SIU, Litigation and Physical Damage claims across 10 states (CO, IA, KS, NE, NM, ND, OK, SD, TX & WY)
  • Responsible for managing significant Hail and Hurricane Catastrophes including oversight of the company’s response to Hurricane Harvey in the Houston area in 2017
  • Oversaw the creation of the annual budget, planning and staffing for Regional Claims operations.
  • Developed and implemented action plans to achieve corporate and local targets and objectives in areas such as hiring, legal and regulatory compliance, customer service, adjuster productivity, litigation management, subrogation recoveries, claims pending, loss and expense severity, associate engagement, and turnover.

Liability Claims Director

GEICO
Tucson
04.2005 - 06.2016
  • Oversaw FNOL call center, PIP, Bodily Injury and SIU claims operations for 7 states (AZ, ID, MT, NV, OR, UT & WA)
  • Responsible for over 600 claims associates in Tucson, including the local office in Seattle, WA.

Claims Home Office Director of Performance Review

GEICO
Chevy Chase
05.2003 - 04.2005
  • Responsible for performing compliance and company procedure audits for all property and casualty areas
  • Developed compliance reporting for local management and senior executives on performance trends and gaps

P&C Claims Adjuster, Supervisor & Manager

GEICO
Dallas
10.1992 - 05.2003
  • Handled multi-state Property and Casualty claims while ensuring compliance with regulatory standards.
  • Oversaw FNOL call center operations handling Colorado PIP claims and Bodily Injury claims for Louisiana and Texas.

Education

Master of Business Administration -

Texas A&M University
College Station, TX
12.1991

Bachelor of Science - Political Science

Texas A&M University
College Station, TX
05.1990

Skills

  • Regulatory compliance
  • Team leadership
  • Customer service
  • Risk assessment
  • Workflow optimization
  • Claims Management Strategy
  • Professional Development
  • Budget management
  • Data analysis
  • Performance metrics

Honors And Associations

  • Certified Property Casualty Underwriter
  • Senior Claim Law Associate
  • Alpha Kappa Psi

Certification

  • C.P.C.U.
  • Senior Claims Law Associate

Timeline

Chief Claims Officer Independent Agency Group

Plymouth Rock Assurance
06.2022 - 03.2025

Claims Home Office AVP – Liability Claims

GEICO
02.2019 - 05.2022

Claims AVP

GEICO
06.2016 - 02.2019

Liability Claims Director

GEICO
04.2005 - 06.2016

Claims Home Office Director of Performance Review

GEICO
05.2003 - 04.2005

P&C Claims Adjuster, Supervisor & Manager

GEICO
10.1992 - 05.2003

Master of Business Administration -

Texas A&M University

Bachelor of Science - Political Science

Texas A&M University
Paul Measley