Paul Measley
Natick
Summary
Dynamic executive with extensive experience in P&C Insurance, specializing in claims management strategy and regulatory compliance across multiple states. Achieved significant improvements in claims performance through optimized workflows and enhanced customer service. Proven expertise in budget management and team leadership, with a focus on fostering professional development and associate engagement. Aiming to leverage skills to drive operational excellence and industry innovation.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Chief Claims Officer Independent Agency Group
Plymouth Rock Assurance
Boston
06.2022 - 03.2025
- Executive responsible for Property and Casualty claims including development, direction, and accountability for claims performance of over 375 Claims associates handling FNOL, Bodily Injury, PIP, Subrogation, SIU, Litigation and Physical Damage claims across 6 states (MA, NH, CT, PA, NJ and NY)
- Directed annual budgeting, strategic planning, and talent management initiatives within the Claims department.
- Developed and executed action plans to meet various corporate and local targets in hiring, compliance, customer service, severity, productivity, and employee engagement.
Claims Home Office AVP – Liability Claims
GEICO
Chevy Chase
02.2019 - 05.2022
- Led a group of 150+ professionals comprising analysts, auditors, trainers and project managers.
- Developed components of company claim handling strategy for Property and Casualty Claims.
- Ensured adherence to state regulations and company procedures through team-led compliance audits.
- Develop, implement and monitor FNOL, inspection scheduling and self-service claim functionality and enhancements for the GEICO app and website
- Collaborated with senior officers, legislative and general counsel, communications, IT, and claims legal to implement changes in claims processes.
- Accountable for curriculum and training courses for new Bodily Injury, PIP and Subrogation adjusters
- Analyze competitive landscape for potential technology enhancements and vendor selection opportunities
Claims AVP
GEICO
Richardson
06.2016 - 02.2019
- Executive responsible for Property and Casualty claims including development, direction, and accountability for claims performance of over 1,800 Claims associates handling FNOL, Bodily Injury, PIP, Subrogation, SIU, Litigation and Physical Damage claims across 10 states (CO, IA, KS, NE, NM, ND, OK, SD, TX & WY)
- Responsible for managing significant Hail and Hurricane Catastrophes including oversight of the company’s response to Hurricane Harvey in the Houston area in 2017
- Oversaw the creation of the annual budget, planning and staffing for Regional Claims operations.
- Developed and implemented action plans to achieve corporate and local targets and objectives in areas such as hiring, legal and regulatory compliance, customer service, adjuster productivity, litigation management, subrogation recoveries, claims pending, loss and expense severity, associate engagement, and turnover.
Liability Claims Director
GEICO
Tucson
04.2005 - 06.2016
- Oversaw FNOL call center, PIP, Bodily Injury and SIU claims operations for 7 states (AZ, ID, MT, NV, OR, UT & WA)
- Responsible for over 600 claims associates in Tucson, including the local office in Seattle, WA.
Claims Home Office Director of Performance Review
GEICO
Chevy Chase
05.2003 - 04.2005
- Responsible for performing compliance and company procedure audits for all property and casualty areas
- Developed compliance reporting for local management and senior executives on performance trends and gaps
P&C Claims Adjuster, Supervisor & Manager
GEICO
Dallas
10.1992 - 05.2003
- Handled multi-state Property and Casualty claims while ensuring compliance with regulatory standards.
- Oversaw FNOL call center operations handling Colorado PIP claims and Bodily Injury claims for Louisiana and Texas.
Education
Master of Business Administration -
Texas A&M University
College Station, TX12.1991
Bachelor of Science - Political Science
Texas A&M University
College Station, TX05.1990
Skills
- Regulatory compliance
- Team leadership
- Customer service
- Risk assessment
- Workflow optimization
- Claims Management Strategy
- Professional Development
- Budget management
- Data analysis
- Performance metrics
Honors And Associations
- Certified Property Casualty Underwriter
- Senior Claim Law Associate
- Alpha Kappa Psi
Certification
- C.P.C.U.
- Senior Claims Law Associate
Timeline
Chief Claims Officer Independent Agency Group
Plymouth Rock Assurance
06.2022 - 03.2025
Claims Home Office AVP – Liability Claims
GEICO
02.2019 - 05.2022
Claims AVP
GEICO
06.2016 - 02.2019
Liability Claims Director
GEICO
04.2005 - 06.2016
Claims Home Office Director of Performance Review
GEICO
05.2003 - 04.2005
P&C Claims Adjuster, Supervisor & Manager
GEICO
10.1992 - 05.2003
Master of Business Administration -
Texas A&M University
Bachelor of Science - Political Science
Texas A&M University
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