Paula Dacunha
Abington
Summary
District Manager at Dunkin' Donuts with a proven track record in driving operational improvements and enhancing customer satisfaction. Expert in inventory management and staff development, successfully mentoring teams to exceed sales targets. Known for resolving conflicts and building strong relationships, ensuring a thriving business environment.
Seeking employment in an organization where I can be directly involved with people, guests, or customers. Providing a satisfactory and comfortable experience from the point of contact through.
Where I can demonstrate my customer service skills, loyalty, efficiency, dedication, and integrity.
Overview
13
13
years of professional experience
Work History
District Manager
Dunkin' Donuts
Quincy
05.2012 - Current
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Developed plans for increasing sales, reducing costs, and improving operational efficiency.
- Reviewed inventory levels at each store in order to ensure adequate stock availability. Adjusted based on projected weekly sales.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations. Navigated through the network to ensure daily operations. Monthly action plans to correct deficiencies.
- Oversaw managers and staff, and worked closely with managers in training.
- Mentored team members by demonstrating best practices for sales and customer service and identified opportunities for improvement.
- Managed all personnel matters with managers within the district including recruitment, hiring, disciplinary actions.
- Coached, developed and motivated team.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Resolved customer complaints.
- Handled service calls for equipment and repairs.
- Interacted with guests daily. Retained loyal customers through exceptional customer service. Cultivated positive rapport with associates, managers and guests.
- Reviewed schedules weekly to ensure proper staffing and guest satisfaction.
Education
High School Diploma -
English High
Boston, MA05-1984
Skills
- Customer service
- Inventory management
- Staff management
- Employee training
- Conflict resolution
- Operations improvements
- Excellent communication
- Attention to detail
Timeline
District Manager
Dunkin' Donuts
05.2012 - Current
High School Diploma -
English High
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