Pavli Renja
Worcester
Overview
8
8
years of professional experience
1
1
Certification
Work History
Marketing Intern
UPLIFT PROVISIONS COMPANY
Stoneham
04.2024 - Current
- Created engaging content for social media platforms and company website.
- Supported event planning and coordination for product launches and trade shows.
- Maintained tracking of marketing performance metrics for regular reporting.
- Created and executed social media strategies to increase customer engagement.
- Developed content and promotional materials for various campaigns.
Dental Office Assistant Manager
Worcester Hills Dental
Worcester
09.2022 - Current
- Handled incoming calls, mail, faxed, and other forms of communications.
- Verified insurance eligibility, coverages, and benefits.
- Submitted insurance pre-estimates
- Processed breakdowns for insurance prior-authorizations
- Maintained supply inventory and office equipment as needed
- Managed patient scheduling and appointment confirmations efficiently.
- Assisted in maintaining patient records and updating information accurately.
- Processed payments from customers using cash, credit cards or checks.
- Created payment plans for cash payments.
- Provided administrative support to management team when needed.
- Researched customer complaints or billing issues as necessary.
Patient Access Representative
Saint Vincent Hospital
Worcester
09.2020 - 09.2022
- Complete full patient registration at date of service
- Adhere to financial & cash control policies & procedures
- Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services
- Educate patients about patient financial liabilities, employ proper, compliant patient liability collection techniques before, during & after date of service.
- Secure medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verify insurance, benefits, coverage & eligibility
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Verified patient insurance information and eligibility for services.
Barista
Starbucks
Northborough
06.2020 - 04.2021
- Cleaned service and seating areas
- Described menu items and suggested products to customers
- Collaborated with team members to ensure smooth operational flow.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Stocked shelves with ingredients needed to make coffee drinks.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Received and processed customer payments
- Created promotional displays for advertising special events or promotions at the cafe.
Customer Service Representative
Shaws Supermarket
Worcester
10.2017 - 06.2020
- Scanned, bagged and loaded customer orders; processed cash, check, credit card, coupon and voucher transactions; managed daily opening and closing procedures.
- Managed/oversaw the self-checkout area and maintained a clean checkout environment throughout the day.
- Handled customer inquiries and dissatisfactions efficiently and effectively
- Maintained clean and organized checkout area to enhance customer experience.
- Trained new cashiers on register functions and customer service standards.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Business And Marketing
Framingham State University
Framingham, MA05-2026
Finance And Marketing
Worcester Technical High School
Worcester, MA05-2019
Skills
- Social Media Marketing
- Microsoft Office
- Communication
- Creativity
- Ability to work in a fast paced environment
- Office Administration
- Professional and courteous
- Teamwork
- Punctuality / Responsibility
- Customer Service
- Time management
Languages
- English
- Albanian
References
References available upon request.
Certification
Finance and Marketing Technical Diploma from Worcester Technical High School - Class of 2019
Accomplishments
Worcester Technical High School - Finance and Marketing Student of the Year - 2017
Timeline
Marketing Intern
UPLIFT PROVISIONS COMPANY
04.2024 - Current
Dental Office Assistant Manager
Worcester Hills Dental
09.2022 - Current
Patient Access Representative
Saint Vincent Hospital
09.2020 - 09.2022
Barista
Starbucks
06.2020 - 04.2021
Customer Service Representative
Shaws Supermarket
10.2017 - 06.2020
Business And Marketing
Framingham State University
Finance And Marketing
Worcester Technical High School