P. Dana Ty-Sar
Lowell
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Customer Operations Team Lead
Straumann Group
Andover
07.2015 - 08.2024
- Established performance metrics to evaluate operational efficiency and guide team objectives.
- Resolved escalated customer inquiries in a timely manner while maintaining quality standards.
- Collaborated closely with cross-functional teams such as marketing, sales, finance and warehouse to ensure successful delivery of services.
- Maintained open communication channels between all stakeholders involved in operations.
- Assisted with budgeting activities including forecasting costs associated with operations.
- Wrote and submitted work instructions on industry trends, performance within departments and products prompting managers to develop business plans attending Kaizen and process improvement workshops.
- Ensured compliance with company policies and procedures related to operations.
- Trained, mentored and motivated employees to maximize team productivity.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Maintained positive working relationship with fellow staff and management.
- Set up new accounts maintaining master data handling order based transactions such as quotes, discounts, 3rd party financing, extended payment terms, and return.
- Work closely with Sales Organization to ensure timely and effectively management of expiring agreements and renew if needed.
- Provide superior customer service over the phone and email experience to professionals, supporting concerns, orders, feedback, and returns.
- Provide technical support on all dental products.
- Monitor calls and emails, providing constructive feedback to peers, ensuring they meet standard quality and professionalism.
- Trained new hires on operational processes and provided ongoing training for existing employees when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Medical Assistant
Harvard Vangaurd
Long Beach
02.2014 - 07.2015
- Contacted medical facilities to schedule patients for admission.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Registered new patients into practice management software program accurately entering demographic information.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Prepared treatment rooms for patient examinations.
- Processed orders for medical supplies and lab equipment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Administered injections, medications and treatments as directed by the physician.
- Cleaned and maintained medical equipment following procedures and standards.
- Organized patient charts before each day's clinic sessions began.
- Provided assistance to medical staff in performing minor surgical procedures.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Supported administrative staff by processing payments.
- Filed insurance claims forms in accordance with applicable regulations.
Education
Some College (No Degree) - Medical Assistant
Lincoln Technical Institute
Lowell, MA03-2012
High School Diploma -
Lowell High School
Lowell, MA06-2010
Skills
- Performance metrics
- Operational efficiency
- Customer service
- Cross-functional collaboration
- Budgeting activities
- Process improvement
- Team leadership
- Employee training
- Compliance regulations
- Quality assurance
- Budgeting and cost control strategies
- Problem-solving abilities
- Program evaluation
- Task prioritization
- Marketing strategy
- Project management
References
References available upon request.
Timeline
Customer Operations Team Lead
Straumann Group
07.2015 - 08.2024
Medical Assistant
Harvard Vangaurd
02.2014 - 07.2015
Some College (No Degree) - Medical Assistant
Lincoln Technical Institute
High School Diploma -
Lowell High School
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