Pedro Santos
Acton
Summary
Results-driven sales team member with a strong focus on exceptional customer service, sales demos, and effective closing techniques. Proven ability to build customer relationships and enhance satisfaction through personalized assistance.
Overview
5
5
years of professional experience
Work History
Sales Team Member
Advance Auto Parts
Maynard, MA
07.2025 - Current
- Delivered exceptional customer service by assisting with product selection and answering inquiries.
- Trained new sales associates on company policies, procedures, and effective selling techniques.
- Collaborated with team members to optimize store layout, enhancing product visibility and accessibility.
- Maintained accurate inventory levels through diligent stock management and regular audits.
- Processed product returns and assisted customers with other selections.
- Answered customer questions about sizing, accessories, and merchandise care.
Landscaper
Plus Landscape Solutions
Acton, MA
06.2021 - Current
- Designed and implemented landscape layouts to enhance visual appeal and functionality.
- Operated heavy machinery and tools safely for soil preparation and planting tasks.
- Collaborated with team members to execute large-scale landscaping projects within set timelines.
- Increased customer satisfaction with personalized consultations, understanding their preferences, and delivering tailored landscaping solutions.
- Improved client retention rates by proactively addressing concerns and providing prompt resolutions to issues that arose during projects.
Restaurant Team Member
Fourth and Field
Stow, MA
02.2025 - 07.2025
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in inventory management by monitoring stock levels and restocking supplies as needed.
Restaurant Team Member
Woods Hill Table
Concord, MA
02.2024 - 02.2025
- Delivered exceptional customer service through prompt order taking and attentive dining experience.
- Maintained cleanliness and organization of dining area to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and service consistency.
- Trained new team members on operational procedures and customer service standards.
Education
High School Diploma -
Acton_Boxborugh Regional Highschool
Acton Ma06-2026
Skills
- Sales/Retail
- Closing techniques
- Objection handling
- Customer relationship building
- Customer service
- Relationship building
- Problem-solving
Languages
Spanish
Professional Working
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Sales Team Member
Advance Auto Parts
07.2025 - Current
Restaurant Team Member
Fourth and Field
02.2025 - 07.2025
Restaurant Team Member
Woods Hill Table
02.2024 - 02.2025
Landscaper
Plus Landscape Solutions
06.2021 - Current
High School Diploma -
Acton_Boxborugh Regional Highschool