Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pedro H Pinto Da Silva

Millbury

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

3
3
years of professional experience

Work History

Costumer Service Rep

Family Health Center, Inc.
Worcester
08.2023 - 07.2024
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided exceptional customer service to ensure customer satisfaction.

Insurance Agent

Universal Insurance Agency
Worcester
06.2021 - 06.2023
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.

Education

Associate of Science - Criminal Justice

Quinsigamond Community College
Worcester, MA
05-2026

IT Network Security

Sophia Learning Center
Minneapolis, MN
01-2026

Skills

  • Customer service
  • Conflict resolution
  • Regulatory compliance
  • Risk assessment
  • Report writing
  • Legal research
  • Effective communication
  • Time management
  • Attention to detail

Languages

Portuguese
Full Professional
Spanish
Full Professional

Timeline

Costumer Service Rep

Family Health Center, Inc.
08.2023 - 07.2024

Insurance Agent

Universal Insurance Agency
06.2021 - 06.2023

Associate of Science - Criminal Justice

Quinsigamond Community College

IT Network Security

Sophia Learning Center
Pedro H Pinto Da Silva