Perla Gonzalez

• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Supported office staff and operational requirements with administrative tasks.
• Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
• Enhanced office productivity by handling high volume of callers per day.

• Participate and coordinate in home visits to complete ongoing assessments with members to ensure care needs are met and appropriate.
• Coordinate, authorize and monitor the provision of appropriate home and community based long term care and social support services.
• Provide crisis management as needed.
• Conduct post hospital assessments and adjust plans as needed working with nursing staff and others.
• File reports in a timely manner to insurance for processing and services of members.
• Maintained accurate records and full compliance with government regulations and agency guidelines.

• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Organized and coordinated conferences and monthly meetings as well as projects and team presentations
• Answered high volume of email inquiries.
• Managing schedules for three high level hospital leaders which includes coordinating meetings with external hospitals and affiliates.
• Obtaining and organizing contracts and agreements with discretion of sensitive information.
• Setup of logistics and training for new employees.

• Answering and triaging calls from consumers and outside clinical personnel to appropriate persons.
• Organize and maintain department office systems.
• Maintain and track supply orders for any departmental needs.
• Communicate and assist with consumer requests and needs where possible including providing information of resources.
• Assist with initial wellness checks of consumers that miss meal deliveries.
• Assist with any project or event planning as needed.

• Drafted professional memos, letters, and marketing copy to support department objectives and growth.
• Edited documents to improve accuracy of language, flow, and readability.
• Answering and triaging calls to appropriate persons. This includes serving as liaison to support other departments to request social work involvement and coordinate services.
• Managing schedules for three directors which includes coordinating meetings and setting up interviews.
• Monitor and maintain department recordkeeping systems, including highly sensitive and/or critical administrative and financial data.

- included family and patient resource funds

• Organize and maintain administrative operations for the department
• Prepares, verifies and monitors departmental payroll and maintains records.
  
  
  

• Temp agency Contract converting physical records in to a new electronic record system
• Scanned documents and saved in database to keep records of essential organizational information.
• Corrected data entry errors to prevent later issues such as duplication or data degradation.
• Compiled data and reviewed information for accuracy prior to input.
• Completed data entry tasks with accuracy and efficiency.
• Traveled around the Greater Boston area to work in different
  medical facilities to ensure all medical charts are entered in a timely and efficient manner.

• Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
• Increased sales by offering advice on purchases and promoting additional products.
• Listened to customer details and offered matching solutions to meet wide range of requirements.
• Sales coach: training new hires with company policies and
  procedures.