Peter DeProfio

· Established, repaired, and optimized network infrastructure by installing cabling, wiring, and advanced network components.

· Configured hardware and software to meet performance and reliability requirements across residential and commercial networks.

· Triaged and resolved customer and internal support requests, ensuring timely and effective service.

· Developed and documented standard operating procedures and workflow processes to streamline operations.

· Collaborated closely with project teams to identify issues, implement corrective actions, and support ongoing improvements.

· Delivered high-quality customer service that contributed to customer retention and company growth.

· Oversaw operations, maintenance, configuration, and performance of multiple headend systems, ensuring reliable service delivery and uptime for more than 5,000 customers.

· Led and supported multidisciplinary teams across multiple projects, providing technical expertise and hands-on assistance.

· Analyzed project requirements to fully understand customer expectations and prevent potential issues.

· Attended planning meetings and offered solutions to reduce delays and enhance production efficiency.

· Ensured projects were completed within budget, timeline, and quality standards.

· Strengthened customer satisfaction and retention through dependable, high-quality service.

· Coordinated resources and staff to meet project demands and resolve bottlenecks.

· Managed critical headend infrastructure, including rack design, equipment spacing, and power consumption planning to maintain optimal performance, scalability, and system reliability.