Peter Nawotny

IT Helpdesk Specialist

AliMed

03.2021 - Current

Followed all company policies and procedures to deliver quality work.
Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Responded to and resolved IT support tickets submitted by end-users
Installed, configured, and troubleshooted hardware and software for end-users
Provided technical support for desktops, laptops, printers, and mobile devices
Collaborated with other IT teams to resolve complex technical issues
Skilled at working independently
Excellent communication skills, both verbal and written.
Reviewed history documentation to research information.
Examined supporting documentation and reconciled with main application
Personally responsible for configuring and documenting the badge ID station and processes
Primary Tech responsible for warehouse label printing support, including print head swaps.
Configured 3D printer on separate dedicated network in order for people to print remotely
Reduced downtime with proactive identification and resolution of IT issues.
Monitored system performance and responded to alerts.
Identified and immediately resolved issues with network devices.
Managed data backups and disaster recovery operations to comply with business continuity initiatives.
Verified continuity of computer and telephone system services for users..
Facilitated seamless migrations to new platforms with thorough planning, testing, and execution of data transfers.
Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
Simplified IT support by developing centralized helpdesk system for tracking and resolving network issues.
Increased efficiency in network troubleshooting with implementation of advanced diagnostic tools and techniques.