Peter Shipman
Granby
Summary
Experienced retail professional skilled in inventory management and visual merchandising. Known for addressing customer needs and resolving issues promptly, contributing to a positive shopping environment.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Sam's Outdoor Outfitters
Hadley
03.2014 - Current
- .Trained and mentored new staff on customer service standards.
- Oversaw inventory management and restocking processes to maintain product availability.
- Implemented visual merchandising strategies to enhance store presentation.
- Addressed customer inquiries and resolved issues to ensure satisfaction.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained optimal inventory levels through regular merchandise checks, ensuring product availability for customers.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Executed thorough opening, closing, and shift change functions to uphold operational standards and ensure smooth store operations daily.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Also, Shoe Department Manager.
Shoe Department Manager
Sam's Outdoor Outfitters
Hadley
04.2013 - Current
- Managed shoe inventory to ensure product availability and organization.
- Trained staff on customer service techniques and product knowledge in the shoe department.
- Assisted customers with shoe selection, fitting, and product recommendations.
- Executed visual merchandising strategies that elevated shoe displays and promotions.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Supervised a team of stock associates and provided guidance on stocking, merchandising, and customer service.
- Developed strategies that streamlined operations within the department.
- Monitored inventory levels and directed reorder requests to maintain adequate stock levels.
- Designed promotional displays for new product lines, boosting visibility and attracting customer interest.
Shoe Area Manager
Sam's Outdoor Outfitters
Hadley
03.2011 - 04.2013
- Executed responsibilities as Shoe Department Manager.
Shoe Sales Associate
Sam's Outdoor Outfitters
Hadley
07.2010 - 03.2011
- Assisted customers in selecting footwear based on needs and preferences.
- Provided product knowledge to customers regarding shoe features and benefits.
- Addressed customer inquiries and resolved issues effectively and professionally.
- Greeted customers in a friendly and professional manner.
- Maintained a high level of professionalism at all times while interacting with both internal staff members and external customers.
- Organized shoe displays to enhance product visibility and accessibility.
- Maintained shoe department by organizing shoes by size, color and style.
- Maintained inventory by restocking shelves and managing stock levels.
- Followed company policies and procedures in order to provide excellent customer service.
Education
Bachelor of Arts - Journalism
Umass Amherst
Amherst, MA05-2009
Associate of Applied Science - Communications
Briarwood College
Southington, CT05-2006
Skills
- Inventory management
- Visual merchandising
- Customer relationship management
- Sales monitoring
- Customer service
- Staff training
- Problem solving
- Critical thinking
- Evaluating
- Phone communication
Timeline
Assistant Store Manager
Sam's Outdoor Outfitters
03.2014 - Current
Shoe Department Manager
Sam's Outdoor Outfitters
04.2013 - Current
Shoe Area Manager
Sam's Outdoor Outfitters
03.2011 - 04.2013
Shoe Sales Associate
Sam's Outdoor Outfitters
07.2010 - 03.2011
Bachelor of Arts - Journalism
Umass Amherst
Associate of Applied Science - Communications
Briarwood College