Summary
Overview
Work History
Education
Skills
Timeline
Generic
Peter Travassos

Peter Travassos

Arlington

Summary

Dynamic Account Representative with a proven track record at Eddy's Bakery Products, excelling in customer engagement and collaboration. Skilled in Microsoft Office and adept at resolving customer issues. I foster strong relationships and drive satisfaction through effective communication and a drive to accumulating new skills. In addition, I have rudimentary knowledge of engineering through my first year at Wentworth Institute of Technology where I explored introductions of Engineering and CAD.

Overview

8
8
years of professional experience

Work History

Account Representative

Eddy's Bakery Products
09.2023 - Current
  • Kept detailed records of customer interactions for optimal traceability.
  • Supported customer satisfaction through regular follow-up and communication.
  • Collaborated with other departments to address customer needs and service requests.
  • Kept detailed records of daily activities through online customer database.
  • Developed, maintained and utilized diverse client base.
  • Consulted with businesses to supply accurate product and service information.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Recorded accurate and efficient records in customer database.
  • Maintained current knowledge of evolving changes in marketplace.
  • Presented professional image consistent with company's brand values.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Analyzed accounts for delinquencies and other ongoing issues.

Deli Associate

D'Agostino's Deli
06.2017 - 09.2023
  • Coordinated with coworkers on delegating daily tasks in an efficient manner
  • Filled non-peak time with reorganization and cleaning of stock and o
  • Learned other teammates' work tasks to train as backup.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Trained new employees on customer service, organizing strategies, team cooperation, and fostering company culture.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, and tailoring the order to their needs.
  • Maintained constant communication channels between counter and kitchen staff to promote transparency and coordinate action.

Education

Bachelor of Arts - Business Management

University of Massachusetts, Boston
Boston, MA
12-2026

Associate of Arts - Business

Bunker Hill Community College
Charlestown, MA
12-2024

Skills

  • Goal oriented
  • Proficient in Microsoft Office
  • Department collaboration
  • Customer engagement
  • Business acumen
  • Rudimentary knowledge in CAD and Java
  • Hands on experience installing housing appliances and fixtures

Timeline

Account Representative

Eddy's Bakery Products
09.2023 - Current

Deli Associate

D'Agostino's Deli
06.2017 - 09.2023

Bachelor of Arts - Business Management

University of Massachusetts, Boston

Associate of Arts - Business

Bunker Hill Community College

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Peter Travassos