Peyton Fellmeth
Brookfield
Summary
Driven second-year Healthcare student with intent on pursuing a Nursing degree to make a meaningful impact in the field. Proactive and goal-oriented, excelling in time management and efficient problem-solving. Reputation for reliability and adaptability, quickly learning and applying new skills in this fast-paced industry. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Lead Concessionist
Showcase Cinemas
11.2021 - Current
- Processes customer orders and payments with efficient register operation
- Performs cleaning duties such as: sweeping, cleaning mopping, washing dishes, to ensure safe sanitary measures
- Uses leadership skills to make sure everyone is working as a team
- Schedules breaks, makes the line up for the day, plans accordingly for the week
- Handles customer inquiries, answered questions, and resolved problems in a timely manner
- Train new employees on the proper handling of customer inquiries.
- Deescalate any situations that may arise
Receptionist
Snip-its Haircuts for Kids
08.2021 - 10.2021
- Greeted incoming clients, notified personnel of guest arrival, and directed individuals to their spaces
- Scheduled appointments while accommodating the client accordingly
- Delivered exceptional customer service by offering requested information
- Resolved any customer complaints or problems
- Cleaned and organized the salon to ensure professionalism
- Welcomed clients with a smile, especially when clients were nervous
- Became familiar and proficient with new online software.
Customer Service Associate
Bogey Lanes
07.2016 - 07.2021
- Trained new employees in customer service script recitation, conflict resolution, and data entry practices
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Served as a primary point of contact for customer inquires
- Answered phone calls to help answer customer questions or complete birthday party booking.
Education
N/A - Healthcare
Quinsigamond Community College
Worcester, MAPhlebotomy -
Phlebotomy Techniques
Gardner, MA05.2024
High School -
Quaboag Regional Junior High School
Warren, MA06.2020
Skills
- Leadership Experience
- Schedule Management
- Crisis Management
- Venipuncture
- Patience and Empathy
- Data Entry
- Customer service
- Team Oriented
- Time Management
- Great Communication Skills
- Reliability and punctuality
- Phlebotomy
Timeline
Lead Concessionist
Showcase Cinemas
11.2021 - Current
Receptionist
Snip-its Haircuts for Kids
08.2021 - 10.2021
Customer Service Associate
Bogey Lanes
07.2016 - 07.2021
Phlebotomy -
Phlebotomy Techniques
High School -
Quaboag Regional Junior High School
N/A - Healthcare
Quinsigamond Community College
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