Philip Michael Chalifoux
Gardner,ME
Summary
Detail-oriented document controller specializing in high-speed document production and all aspects of print center production. Committed to optimizing workflows and enhancing team performance through effective training and process improvements.
Overview
2026
2026
years of professional experience
Work History
Internal Document Controller
The Hanover Insurance Group, Inc.
03.2020 - Current
- Trained team members on best practices in document management, fostering a culture of continuous improvement.
- Optimized workflow efficiency by proactively identifying bottlenecks in the document management process and proposing solutions for improvement.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Identified areas of weakness and recommended or implemented process improvements.
- This position includes, high speed document production, delivery and shipping of documents as well as inventory control of supplies.
- Developed and maintained document control procedures to ensure compliance with industry standards.
- This position has increased efficiency by over 18% since I was hired.
Site Supervisor
Ricoh Americas Corporation
2010 - 2019
- Site was a Document Print and Mail Center.
- Supervised daily site operations, ensuring adherence to safety protocols and quality standards.
- Coordinated workflow among team members to optimize project timelines and resource allocation.
- Implemented process improvements that enhanced operational efficiency and reduced downtime.
- Trained new employees on best practices and company policies to maintain consistency in performance.
- This position included mainframe high-speed production and shipping of documents as well as maintaining a fleet of 12 copiers throughout the headquarters of Simplex, as a third party vendor.
Sales Associate
FedEx Office
2013 - 2018
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted customers in selecting appropriate printing and shipping solutions, enhancing satisfaction levels.
- Managed inventory levels, ensuring product availability and organization within store displays.
- Trained new associates on operational procedures and customer engagement strategies.
- Experience includes expertise in Document Production from files, engineering drawings, and hard copy.
- Excellent skills in binding, booklet production, poster creation and mounting, xerographic production and repair as well as packaging and shipping.
- During my time at FedEx our site increased sales volume of 12% thanks to streamlining and improved customer satisfaction.
Education
Bachelor of Science - Business Administration And Management
Fitchburg State University
Fitchburg, MAAssociate of Science - Business Administration And Management
Mount Wachusett Community College
Gardner, MASkills
- Document management
- Document production
- Document scanning
- Records management
- Inventory Control
- Customer service
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of three staff members.
- Collaborated with team of 12 in the development of Contract Proposals.
Languages
English
Full Professional
Timeline
Internal Document Controller
The Hanover Insurance Group, Inc.
03.2020 - Current
Site Supervisor
Ricoh Americas Corporation
2010 - 2019
Sales Associate
FedEx Office
2013 - 2018
Bachelor of Science - Business Administration And Management
Fitchburg State University
Associate of Science - Business Administration And Management
Mount Wachusett Community College